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- Tasks: Lead the customer experience strategy and enhance the customer journey across all touchpoints.
- Company: A leading London-based transport company with a focus on innovation.
- Benefits: Director-level position with significant visibility and impact on business performance.
- Other info: Ideal for those who thrive on autonomy and building impactful initiatives.
- Why this job: Shape an outstanding customer experience and make a real difference in a growing environment.
- Qualifications: Experience in customer experience strategy and team leadership.
The predicted salary is between 80000 - 100000 £ per year.
MBM are working exclusively with a leading London-based transport company to appoint a Customer Experience Lead. This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, end-to-end customer journey across their transportation services.
This is a director-level position, leading a team of 5, with significant visibility across the business. You will take ownership of the customer experience strategy using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance.
Operating in a fast-paced, growing, and entrepreneurial environment, this role suits someone who thrives on autonomy, takes ownership, and enjoys building something impactful from the ground up.
Key Responsibilities:- Own and evolve the full customer journey across all touchpoints
- Develop and deliver a clear customer experience strategy aligned to business goals
Head of Customer Experience in London employer: MBM Travel Executives
Contact Detail:
MBM Travel Executives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry or those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer experience. This will help you stand out and demonstrate your ability to drive satisfaction and performance.
✨Tip Number 3
Be ready for the interview! Research the company’s current customer journey and think of ways you could enhance it. Bring fresh ideas to the table, showing you’re not just a fit but a game-changer.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents and connect with potential employers. Plus, it shows you’re serious about landing that dream role!
We think you need these skills to ace Head of Customer Experience in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can bring that passion to the role and make a real impact on our customers' journeys.
Be Data-Driven: Since this role involves using data and insights, make sure to highlight any relevant experience you have with data analysis. We love candidates who can back up their strategies with solid evidence, so don’t hold back!
Tailor Your Application: Take the time to customise your application for this specific role. We’re looking for someone who understands our business goals and can align their experience with what we need. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at MBM Travel Executives
✨Know the Company Inside Out
Before your interview, make sure you research the transport company thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Strategic Thinking
As a Head of Customer Experience, you'll need to demonstrate your ability to develop and implement strategies. Prepare examples from your past experiences where you've successfully shaped customer journeys or improved satisfaction. Use data and insights to back up your claims, as this aligns with the job's focus on driving commercial performance.
✨Emphasise Leadership Skills
Since this role involves leading a team, be ready to discuss your leadership style and how you've motivated teams in the past. Think about specific instances where you've built a strong team culture or driven results through effective leadership. This will show that you can thrive in an entrepreneurial environment.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that reflect your interest in the role and the company. Ask about their current customer experience challenges or how they envision the future of their services. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.