Customer Health & Safety & Operations Manager
Location: Hybrid – Chester or West Sussex
MBM Travel Executives are delighted to be recruiting for a leading tour operator seeking an experienced Customer Health & Safety & Operations Manager.
This is an exciting opportunity for a travel-sector professional, ideally from a tour operator, with strong Health & Safety and operational experience.
The role is approximately 70% Customer Health & Safety and 30% Customer Operations, reporting to the Head of Operations.
The Role:
You will take responsibility for the day-to-day implementation of customer Health & Safety across the Group, working closely with an external H&S advisor and supplier partners.
Key responsibilities include:
Managing supplier H&S audits, compliance and risk.
Investigating incidents, near misses and customer H&S complaints.
Monitoring and reporting key risks and actions to senior leadership.
Working with Contracting and Product teams to manage supplier compliance.
Supporting the Group's Incident Management Plan and out-of-hours process.
Supporting ABTA engagement, Safer Tourism accreditation and training.
Helping lead, coach and develop the Customer Operations team.
Managing operational priorities, customer escalations and supplier issues.
About You:
We are looking for someone with experience within the travel sector, preferably a tour operator, OTA, dynamic packaging, tailor-made travel business
You will ideally have:
Strong customer Health & Safety experience within travel.
Good knowledge of tour operator operations, suppliers, DMCs and bed banks.
Understanding of Package Travel Regulations, ABTA requirements and duty of care.
Experience managing H&S through third-party advisors, audit systems and suppliers.
Experience leading an operational or customer-facing team.
Excellent communication, influencing and problem-solving skills.
A calm and pragmatic approach under pressure.
A relevant H&S qualification such as IOSH would be highly desirable.
The Opportunity
Competitive salary and package.
Contributory pension.
Travel discounts and employee...
Health & Safety Operations Manager in Burgess Hill employer: MBM Travel Executives
As a Tailor-Made Travel Consultant at our company, you'll be part of a vibrant and supportive work culture that values creativity and collaboration. We offer extensive training and development opportunities to help you grow your expertise in crafting unforgettable travel experiences across Southeast Asia. With a focus on employee well-being and a commitment to delivering exceptional service, we ensure that our team members thrive both personally and professionally in a dynamic and rewarding environment.
