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- Tasks: Create unforgettable tailor-made safaris and ensure flawless trip delivery.
- Company: Join a dynamic, employee-owned company that values every voice.
- Benefits: Enjoy a supportive team environment with opportunities for growth.
- Other info: Fast-paced role with opportunities for creativity and problem-solving.
- Why this job: Make a real impact by crafting exceptional travel experiences.
- Qualifications: Strong organisation skills and a proactive mindset; travel experience is a bonus.
The predicted salary is between 30000 - 40000 £ per year.
Join a fast-paced, detail-driven team creating exceptional tailor-made safaris across Africa and the Indian Ocean. As Operations Executive, you'll be the engine behind flawless trip delivery turning expert sales advice into seamless, unforgettable client experiences.
What you'll do:
- Build accurate quotes and itineraries at speed
- Finalise every element of a client's trip: flights, bookings, upgrades, special touches
- Keep diaries moving and follow up on leads with Travel Experts
- Maintain the client portal and internal systems from deposit to departure
- Liaise with suppliers and ground teams to confirm arrangements and resolve issues
- Issue tickets, process payments, and complete quality checks
- Coordinate post-travel feedback and support continuous service improvements
- Help with events, stock, and occasional out-of-hours support
What you bring:
- Sharp organisation, accuracy, and calm under pressure
- Strong communication and a proactive mindset
- Discretion with sensitive information
- Experience in travel operations or complex admin (a bonus)
Be part of an employee-owned company where every voice matters and help deliver journeys that genuinely exceed expectations.
Operational Resilience Manager - CEO Office employer: MBM Travel Executives Ltd
Contact Detail:
MBM Travel Executives Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Manager - CEO Office
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes their safaris special and how you can contribute to creating unforgettable experiences.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with suppliers and clients, being articulate and confident will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operational Resilience Manager - CEO Office
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! We want to see how excited you are about creating unforgettable experiences for clients. Share any personal travel stories or insights that highlight your enthusiasm.
Be Detail-Oriented: Since the role is all about accuracy and organisation, make sure your application reflects that. Double-check for typos and ensure everything is neatly formatted. We appreciate a candidate who pays attention to the little things!
Highlight Relevant Experience: If you've got experience in travel operations or complex admin, don’t hold back! We want to know how your background can help us deliver exceptional trips. Use specific examples to demonstrate your skills and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at MBM Travel Executives Ltd
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their approach to creating tailor-made safaris and how they prioritise client experiences. This will help you align your answers with what they value most.
✨Showcase Your Organisational Skills
As an Operational Resilience Manager, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. Highlight how you maintained accuracy while juggling various responsibilities.
✨Communicate Clearly and Confidently
Strong communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to liaise with suppliers or resolve issues quickly. Be ready to explain your thought process and the outcomes.