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For Companies At a Glance
- Tasks: Lead a global customer service team to enhance holiday experiences.
- Company: Join a purpose-led travel company focused on unforgettable holidays and sustainability.
- Benefits: Enjoy flexible working options and a commitment to employee well-being.
- Why this job: Be part of a certified B Corp making a positive impact in the travel industry.
- Qualifications: Proven leadership experience in customer service and a passion for travel.
- Other info: Opportunity to shape a growing team and influence company culture.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
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Head of Customer Service employer: MBM Travel Executives Ltd
Contact Detail:
MBM Travel Executives Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service
✨Tip Number 1
Familiarise yourself with the company's mission and values, especially their commitment to sustainability as a certified B Corp. This will help you align your leadership style and customer service strategies with their goals.
✨Tip Number 2
Showcase your experience in leading diverse teams, particularly in a global context. Highlight any previous roles where you've successfully managed customer service operations across different countries or cultures.
✨Tip Number 3
Prepare to discuss innovative customer service strategies that can enhance customer satisfaction and loyalty. Think about how technology can be leveraged to improve service delivery in a travel context.
✨Tip Number 4
Network with professionals in the travel industry and customer service sectors. Engaging with others in these fields can provide insights and connections that may give you an edge in the hiring process.
We think you need these skills to ace Head of Customer Service
Some tips for your application 🫡
Understand the Company Values: Research the travel company’s mission and values, especially their commitment to sustainability as a certified B Corp. Tailor your application to reflect how your personal values align with theirs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service leadership, particularly in global or diverse teams. Provide specific examples of how you've improved customer satisfaction or led successful initiatives.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for travel and customer service. Make sure to mention why you want to work for this specific company and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at MBM Travel Executives Ltd
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s mission and values. Since they are a purpose-led travel company, showing that you align with their goals and understand their commitment to sustainability will impress the interviewers.
✨Showcase Leadership Experience
As the Head of Customer Service, you’ll be leading a global team. Be prepared to discuss your previous leadership roles, how you’ve managed teams, and any strategies you’ve implemented to improve customer service. Use specific examples to illustrate your points.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service philosophy. Think about past challenges you’ve faced in customer service and how you resolved them. This will demonstrate your ability to handle real-world situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, the team dynamics, or future goals for the customer service department. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
