At a Glance
- Tasks: Oversee customer health & safety and manage operations in the travel sector.
- Company: Leading tour operator with a focus on safety and customer experience.
- Benefits: Competitive salary, pension contributions, travel discounts, and career progression.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact on customer safety while advancing your career in travel.
- Qualifications: Experience in travel, strong health & safety knowledge, and leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
- Customer Health & Safety & Operations
- Manager
Location: Hybrid – Chester or West Sussex MBM Travel Executives are delighted to be recruiting for a leading tour operator seeking an experienced Customer Health & Safety & Operations Manager.
This is an exciting opportunity for a travel-sector professional, ideally from a tour operator, with strong Health & Safety and operational experience.
The role is approximately 70% Customer Health & Safety and 30% Customer Operations, reporting to the Head of Operations.
The Role
You will take responsibility for the day-to-day implementation of customer Health & Safety across the Group, working closely with an external H&S advisor and supplier partners.
Key responsibilities include
Managing supplier H&S audits, compliance and risk.
Investigating incidents, near misses and customer H&S complaints.
Monitoring and reporting key risks and actions to senior leadership.
Working with Contracting and Product teams to manage supplier compliance.
Supporting the Group's Incident Management Plan and out-of-hours process.
Supporting ABTA engagement, Safer Tourism accreditation and training.
Helping lead, coach and develop the Customer Operations team.
Managing operational priorities, customer escalations and supplier issues.
About You
We are looking for someone with experience within the travel sector, preferably a tour operator, OTA, dynamic packaging, tailor-made travel business You will ideally have: Strong customer Health & Safety experience within travel.
Good knowledge of tour operator operations, suppliers, DMCs and bed banks.
Understanding of Package Travel Regulations, ABTA requirements and duty of care.
Experience managing H&S through third-party advisors, audit systems and suppliers.
Experience leading an operational or customer-facing team.
Excellent communication, influencing and problem-solving skills.
A calm and pragmatic approach under pressure.
A relevant H&S qualification such as IOSH would be highly desirable.
The Opportunity Competitive salary and package.
Contributory pension.
Travel discounts and employee benefits.
Genuine career progression If you are an experienced travel professional with a strong Health & Safety background and are looking for a senior role combining safety, compliance and customer operations, we would love to hear from you.
Apply now or contact MBM Travel Executives for a confidential discussion.
Health & Safety Operations Manager in Cuckfield employer: MBM Travel Executives Ltd
Join a dynamic and innovative travel company that values its employees and fosters a collaborative work culture. With hybrid working options, competitive salaries, and generous benefits including discounted travel and extra holiday, this role offers not just a job but a pathway to personal and professional growth in the thriving travel industry. If you're ready to lead and make a significant impact, this is the perfect opportunity for you.
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We think this is how you could land Health & Safety Operations Manager in Cuckfield
✨Get a Taste of the Scene
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We think you need these skills to ace Health & Safety Operations Manager in Cuckfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at MBM Travel Executives Ltd
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
