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- Tasks: Lead recruitment and training for volunteer tour leaders, ensuring they are equipped and motivated.
- Company: Join MBM Executive Travel Recruitment, a leader in travel and recruitment services.
- Benefits: Enjoy a full-time role with opportunities for professional development and community engagement.
- Why this job: Make a meaningful impact by leading a community that creates unforgettable travel experiences.
- Qualifications: Experience managing volunteers, strong communication skills, and a proactive mindset required.
- Other info: This role offers a chance to shape the future of volunteer tourism.
The predicted salary is between 28800 - 42000 £ per year.
Recruitment and Training Manager – Tour Leaders
Recruitment and Training Manager – Tour Leaders
1 day ago Be among the first 25 applicants
Direct message the job poster from MBM Executive Travel Recruitment
Founding Director, MBM Executives Ltd- Executive Recruitment/ Travel Recruitment/ Digital & Tech Recruitment
Recruitment & Training Manager- Tour Leaders
Are you an inspiring people leader with a passion for volunteer engagement and operational excellence? We’re recruiting for a Leader Manager to head up a vital department that supports a dynamic community of 300 volunteer tour leaders. If you\’re a strategic thinker with strong communication and leadership skills, this is your opportunity to make a meaningful impact.
About the Role
As Leader Manager, you\’ll oversee a dedicated team of three support staff and take ownership of the recruitment, training, allocation, and ongoing support of our volunteer tour leaders. Your leadership will ensure these valued volunteers are fully equipped, motivated, and aligned with our mission to deliver unforgettable experiences.
Key Responsibilities
- Lead the recruitment process for volunteer tour leaders, including annual recruitment campaigns and interviews.
- Organise and deliver briefings, debriefings, and ongoing communication to ensure volunteer readiness.
- Monitor volunteer feedback and coordinate with other departments to resolve issues and improve experiences.
- Manage and develop a small internal team, setting clear goals aligned with company objectives.
- Represent the Leaders Department on the Senior Management Team.
- Serve on the Crisis & Incident Management Team and Duty Officer Team as needed.
Training & Development
- Oversee and continuously improve our Leader Training Programme to ensure all volunteers are properly qualified.
- Support ongoing professional development through regular engagement and access to best-in-class resources.
Tour Allocation
- Match leaders to tours based on their experience, availability, and preferences.
- Manage the appointment process and ensure clear communication of responsibilities.
Engagement & Communication
- Foster community through events such as UK-based social walks.
- Ensure all communication channels (newsletters, volunteer site, social platforms) are used effectively to keep leaders informed and engaged.
Department Operations
- Provide operational support and act as a point of contact for leader-related tour issues.
- Maintain leader documentation and ensure resources such as digital maps and kits are current and accessible.
- Oversee the organisation of the Leaders Conference (held every 3–4 years) and manage kit inventory.
Tour Leader Recruitment Manager Skills
- Experience managing or working with volunteers in a people-focused environment.
- Strong interpersonal and communication skills – both written and verbal.
- Excellent attention to detail and a proactive, problem-solving mindset.
- Comfortable managing multiple priorities and collaborating cross-functionally.
- Experience in walking or outdoor travel is desirable, but not essential.
This is more than a management role – it\’s a chance to lead a community that helps create long lasting memories for travellers across the UK and beyond.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business and Human Resources
-
Industries
Leisure, Travel & Tourism and Travel Arrangements
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Recruitment and Training Manager - Tour Leaders employer: MBM Executive Travel Recruitment
Contact Detail:
MBM Executive Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment and Training Manager - Tour Leaders
✨Tip Number 1
Network with professionals in the travel and volunteer sectors. Attend relevant events or join online forums where you can connect with people who have experience in recruitment and training for tour leaders. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Demonstrate your passion for volunteer engagement by sharing your own experiences. Whether it's through social media or networking events, talk about how you've contributed to volunteer initiatives or led teams in similar environments. This will show your commitment to the role.
✨Tip Number 3
Familiarise yourself with the latest trends in volunteer management and training. Research best practices and innovative approaches that can enhance the experience of tour leaders. Being knowledgeable about these topics will help you stand out during interviews.
✨Tip Number 4
Prepare to discuss your leadership style and how you would manage a team effectively. Think about specific examples from your past experiences where you successfully motivated and developed team members, as this will be crucial for the role.
We think you need these skills to ace Recruitment and Training Manager - Tour Leaders
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in recruitment and training, especially in volunteer management. Use specific examples that demonstrate your leadership skills and ability to engage with volunteers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for volunteer engagement and operational excellence. Mention how your strategic thinking and communication skills align with the role of Recruitment and Training Manager.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed teams or worked with volunteers. Discuss your experience in organising training programmes and your approach to fostering community among team members.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues in past roles. This could include managing multiple priorities or improving volunteer experiences through feedback and communication.
How to prepare for a job interview at MBM Executive Travel Recruitment
✨Show Your Passion for Volunteer Engagement
Make sure to express your enthusiasm for working with volunteers. Share any relevant experiences you have in engaging and motivating teams, as this role is all about inspiring a community of tour leaders.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. Be ready to discuss how you would effectively convey information to volunteers and manage feedback, as clear communication is key in this role.
✨Highlight Your Leadership Experience
Discuss your previous leadership roles and how you've successfully managed teams. Provide examples of how you've set goals, supported team members, and aligned their efforts with organisational objectives.
✨Be Ready to Discuss Problem-Solving Scenarios
Think of specific instances where you've resolved issues or improved processes in a volunteer or team setting. This will demonstrate your proactive mindset and ability to handle challenges effectively.
