HR Shared Service Specialist in Maidenhead

As an HR Shared Services Specialist, you will play a crucial role in supporting the efficient operation of the HR Shared Services function. Reporting to the Senior Manager, HR Shared Services, you will provide both technical and functional support for HR inquiries globally, focusing on delivering timely, high-quality services to internal customers. You will also contribute to various global HR programs and process improvement initiatives.

Key Responsibilities

Leave and Time Management

• Administer and process employee leave requests in line with company policies and local regulations.
• Support managers and employees with queries relating to leave entitlements, absence reporting, and timesheet submissions.
• Manage cases related to long-term leaves, ensuring appropriate documentation, communication, and coordination with relevant stakeholders.
• Monitor compliance with leave and time reporting policies and elevate issues where appropriate.

HR Shared Services Support

• Serve as the first line of support for HR-related queries through established service channels (e.g., HR ticketing system).
• Manage and maintain employee records and documentation to ensure data integrity.
• Support payroll and benefits teams with accurate and timely data on leave and time tracking.
• Collaborate with HR Business Partners and Centres of Excellence to deliver seamless HR services.
• Provide support for HR processes such as onboarding, offboarding, employee data changes, and reporting.

Continuous Improvement and Compliance

• Identify opportunities to streamline Leave and Time Management processes and enhance service delivery.
• Ensure all activities comply with company policies, procedures, and relevant employment legislation.
• Conduct regular audits on HR processes, employee data, and documentation to ensure compliance with company policies, legal requirements, and best practices.

Qualifications

• 2-3 years of experience in HR Shared Services, HR Operations, or similar roles within a global or multi-regional organization.
• Strong understanding of HR processes, policies, and procedures, with experience providing support on HR inquiries such as benefits, systems, and employee programs.
• Experience in managing or supporting HR ticketing systems (e.g., ServiceNow, Success Factors) is preferred.
• Strong customer service orientation, with a proven ability to deliver high‑quality HR support in a fast‑paced environment.
• High attention to detail and strong organizational skills, with the ability to handle multiple tasks simultaneously.

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Human Resources

Industries: Pharmaceutical Manufacturing