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- Tasks: Lead customer operations, ensuring satisfaction and efficiency through process optimization.
- Company: Join a dynamic manufacturing specialist focused on innovation and customer success.
- Benefits: Enjoy flexible hours, competitive salary, and opportunities for professional growth.
- Why this job: Be the key link between customers and teams, driving impactful improvements and strategic initiatives.
- Qualifications: Experience in customer account management or operational project management is essential.
- Other info: Ideal for those with a background in MedTech or healthcare; strong leadership skills are a must.
The predicted salary is between 30000 - 45000 £ per year.
Our client is a manufacturing specialist looking to hire a Customer Operations Lead.
Salary 35k- 45k depending on experience
This is an amazing flexible opportunity, with part time and full time hours considered
This role will serve as a vital connection between customer satisfaction and operational efficiency. Leveraging expertise in process optimisation, data-driven decision-making, and cross-functional leadership, you will oversee customer accounts while driving continuous improvement in service delivery. Additionally, the successful applicant will provide executive-level support for strategic planning and project execution, ensuring alignment with the business goals.
Key Responsibilities:
- Act as the primary liaison between customers and internal teams, ensuring seamless communication and project updates.
- Resolve customer questions and issues promptly, addressing concerns with urgency and professionalism.
- Lead continuous improvement initiatives to enhance customer-facing and operational processes, reducing costs and increasing efficiency.
- Design and maintain ways to monitor customer KPIs, OTIF delivery performance, and satisfaction trends.
- Present root cause analysis of recurring customer issues to Directors and recommend actionable solutions.
- Project-manage high-value customer accounts, ensuring alignment across departments and delivering exceptional results.
- Oversee customer contracts, ensuring timely review, compliance, and renewal.
- Support commercial negotiations, providing operational insights to optimize agreements.
- Act as the first point of contact for new business enquiries and support the Technical, Commercial and finance teams to ensure a seamless process through to quote.
- Collaborate with the Commercial Director on onboarding new customers, conducting initial meetings, and understanding client requirements.
- Provide calendar management and logistical support for the Commercial Director, prioritizing critical business and client schedules.
Required Skills and Experience:
- Proven experience in customer account management or operational project management.
- Strong leadership and cross-functional team collaboration skills.
- Expertise in Lean Six Sigma, data analytics, and process improvement.
- Exceptional communication and relationship-building skills.
- Proficiency in Microsoft office and IT systems in general
Preferred Experience:
Background in MedTech, healthcare, or manufacturing sectors.
Familiarity with ESG, compliance, and quality systems.
Customer Operations Lead employer: MBM Careers
Contact Detail:
MBM Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead
✨Tip Number 1
Make sure to highlight your experience in customer account management and operational project management during the interview. Be ready to share specific examples of how you've successfully managed customer relationships and led projects in the past.
✨Tip Number 2
Familiarize yourself with Lean Six Sigma principles and be prepared to discuss how you've applied process improvement techniques in previous roles. This will demonstrate your expertise in optimizing operations and enhancing customer satisfaction.
✨Tip Number 3
Showcase your data analytics skills by discussing how you've used data to drive decision-making and improve service delivery. Be ready to present any relevant metrics or KPIs you've monitored in past positions.
✨Tip Number 4
Since this role involves collaboration with various departments, prepare to discuss your cross-functional leadership experiences. Highlight instances where you've successfully worked with different teams to achieve common goals.
We think you need these skills to ace Customer Operations Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, especially focusing on customer account management and operational project management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer operations, process improvement, and leadership. Use specific examples that demonstrate your expertise in Lean Six Sigma and data analytics.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the requirements of the role. Emphasize your ability to enhance customer satisfaction and operational efficiency, and mention any relevant experience in MedTech or manufacturing.
Highlight Communication Skills: Since the role requires exceptional communication and relationship-building skills, make sure to provide examples in your application that showcase your ability to liaise effectively with customers and internal teams.
How to prepare for a job interview at MBM Careers
✨Showcase Your Customer-Centric Approach
Emphasize your experience in customer account management and how you've successfully resolved customer issues in the past. Be ready to share specific examples that highlight your ability to maintain strong relationships and ensure customer satisfaction.
✨Demonstrate Process Improvement Expertise
Since the role requires expertise in process optimization, prepare to discuss your knowledge of Lean Six Sigma and any relevant projects where you've implemented improvements. Highlight measurable outcomes to showcase your impact on operational efficiency.
✨Prepare for Cross-Functional Collaboration
This position involves working with various teams, so be prepared to discuss your experience in leading cross-functional initiatives. Share examples of how you've effectively communicated and collaborated with different departments to achieve common goals.
✨Understand the Business Goals
Research the company and its objectives before the interview. Be ready to discuss how your skills and experiences align with their business goals, particularly in terms of enhancing customer satisfaction and operational efficiency.
