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For Companies At a Glance
- Tasks: Lead customer operations, ensuring satisfaction and efficiency through process optimization.
- Company: Join a manufacturing specialist focused on innovation and customer success.
- Benefits: Enjoy flexible hours, with both part-time and full-time options available.
- Why this job: Make a real impact by enhancing service delivery and driving continuous improvement.
- Qualifications: Experience in customer account management or operational project management is essential.
- Other info: Ideal for those with a background in MedTech, healthcare, or manufacturing.
The predicted salary is between 28000 - 36000 £ per year.
Our client is a manufacturing specialist looking to hire a Customer Operations Lead.
Salary 35k- 45k depending on experience
This is an amazing flexible opportunity, with part time and full time hours considered
This role will serve as a vital connection between customer satisfaction and operational efficiency. Leveraging expertise in process optimisation, data-driven decision-making, and cross-functional leadership, you will oversee customer accounts while driving continuous improvement in service delivery. Additionally, the successful applicant will provide executive-level support for strategic planning and project execution, ensuring alignment with the business goals.
Key Responsibilities:
- Act as the primary liaison between customers and internal teams, ensuring seamless communication and project updates.
- Resolve customer questions and issues promptly, addressing concerns with urgency and professionalism.
- Lead continuous improvement initiatives to enhance customer-facing and operational processes, reducing costs and increasing efficiency.
- Design and maintain ways to monitor customer KPIs, OTIF delivery performance, and satisfaction trends.
- Present root cause analysis of recurring customer issues to Directors and recommend actionable solutions.
- Project-manage high-value customer accounts, ensuring alignment across departments and delivering exceptional results.
- Oversee customer contracts, ensuring timely review, compliance, and renewal.
- Support commercial negotiations, providing operational insights to optimize agreements.
- Act as the first point of contact for new business enquiries and support the Technical, Commercial and finance teams to ensure a seamless process through to quote.
- Collaborate with the Commercial Director on onboarding new customers, conducting initial meetings, and understanding client requirements.
- Provide calendar management and logistical support for the Commercial Director, prioritizing critical business and client schedules.
Required Skills and Experience:
- Proven experience in customer account management or operational project management.
- Strong leadership and cross-functional team collaboration skills.
- Expertise in Lean Six Sigma, data analytics, and process improvement.
- Exceptional communication and relationship-building skills.
- Proficiency in Microsoft office and IT systems in general
Preferred Experience:
Background in MedTech, healthcare, or manufacturing sectors.
Familiarity with ESG, compliance, and quality systems.
Customer Operations Lead employer: MBM Careers
Contact Detail:
MBM Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead
✨Tip Number 1
Make sure to highlight your experience in customer account management and operational project management during the interview. Be prepared to discuss specific examples where you successfully improved processes or resolved customer issues.
✨Tip Number 2
Familiarize yourself with Lean Six Sigma principles and be ready to explain how you've applied them in previous roles. This will demonstrate your expertise in process optimization, which is crucial for this position.
✨Tip Number 3
Showcase your communication and relationship-building skills by preparing to discuss how you've effectively collaborated with cross-functional teams in the past. This will help illustrate your ability to act as a liaison between customers and internal teams.
✨Tip Number 4
Research the MedTech, healthcare, or manufacturing sectors if you have a background in these areas. Being knowledgeable about industry-specific challenges and trends can set you apart from other candidates.
We think you need these skills to ace Customer Operations Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Operations Lead position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer account management, operational project management, and any expertise in Lean Six Sigma or data analytics. Use specific examples that demonstrate your leadership and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Discuss your approach to enhancing customer satisfaction and operational efficiency, and mention any relevant experience in MedTech, healthcare, or manufacturing sectors.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to lead continuous improvement initiatives and manage high-value customer accounts. This could be in terms of cost reduction, efficiency improvements, or successful project completions.
How to prepare for a job interview at MBM Careers
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in customer account management. Share specific examples of how you've resolved customer issues and improved satisfaction, as this role is all about being the primary liaison between customers and internal teams.
✨Demonstrate Process Improvement Expertise
Since the position requires expertise in process optimization, be prepared to discuss your experience with Lean Six Sigma or similar methodologies. Bring examples of how you've led continuous improvement initiatives that enhanced operational efficiency.
✨Prepare for Data-Driven Discussions
This role emphasizes data-driven decision-making, so familiarize yourself with key performance indicators (KPIs) relevant to customer satisfaction and operational processes. Be ready to discuss how you've used data analytics to drive improvements in past roles.
✨Exhibit Strong Leadership Skills
As a Customer Operations Lead, you'll need to demonstrate strong leadership and collaboration skills. Prepare to share instances where you've successfully led cross-functional teams or managed high-value projects, ensuring alignment across departments.
