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For Companies At a Glance
- Tasks: Lead and manage the mortgage team while overseeing operations and enhancing customer service.
- Company: Join a fast-growing fintech revolutionizing financial advice in the UK.
- Benefits: Enjoy a competitive salary, flexible working, and generous leave plus perks like medical and pension.
- Why this job: Be part of a dynamic team focused on innovation and exceptional client experiences.
- Qualifications: Must have relevant mortgage advice qualifications and strong leadership skills.
- Other info: Experience in a scale-up or FinTech environment is a plus but not required.
The predicted salary is between 51000 - 85000 £ per year.
Job Title: Head of Mortgage Advice
Location : London (Flexible Working: 2-3 days in the office)
Salary : to £85,000 + Benefits + Discretionary Bonus
About Us
Our client is a fast-growing fintech business aiming to revolutionise financial advice in the UK. Their mission is to place human advisers at the centre of every client relationship, while utilising technology to streamline processes and enhance service delivery.
The Role
Our client is seeking an experienced Head of Mortgages or Senior Mortgage Adviser with team leader qualities, to lead and manage their mortgage team. This is a senior leadership role that requires a strategic thinker with a deep understanding of mortgage advice, regulatory requirements and exceptional leadership abilities.
You will oversee the end-to-end mortgage operations, including business development, processing and client servicing. Working closely with senior leaders, you will develop and execute strategies to improve operational efficiency, drive customer satisfaction and support the overall growth of the business.
Key Responsibilities
- Leadership & Management : Lead and mentor the mortgage team, fostering a culture of collaboration, excellence, and continuous improvement.
- Operational Oversight : Manage all aspects of mortgage operations, ensuring compliance with regulatory standards, internal policies, and industry best practices.
- Process Improvement : Identify and implement process enhancements to streamline workflows, reduce costs, and improve service delivery.
- Customer Focus : Maintain high standards of service, ensuring a superior customer experience and addressing any concerns efficiently.
- Performance Management : Set and track performance goals for the mortgage team, offering feedback and coaching to drive optimal results.
- Collaboration : Work closely with other teams, including planning, compliance, and technology, to ensure consistent client outcomes and business success.
Requirements
- Relevant qualification for giving mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice)
- Deep knowledge of mortgage products, regulatory requirements, and industry trends
- Strong analytical, problem-solving, and decision-making abilities
- Excellent communication and interpersonal skills
- A results-driven mindset focused on delivering exceptional customer service and operational excellence
Desirable (But Not Essential)
- Qualification to give protection advice (e.g. Certificate in Protection, R05 Protection Advice)
- Experience in a scale-up business environment (0-100 employees)
- Experience using Salesforce
- Experience in a FinTech company
What We Offer
- Competitive salary up to £85,000 + bonus + potential for equity
- 25 days annual leave + flexible working arrangements
- Pension, private medical, income protection, and death in service benefits
- Budget for continued learning and professional exams
- Electric vehicle leasing through salary sacrifice / cycle to work scheme
- Flexible working hours and hybrid remote working (2-3 days a week in the office)
- Entrepreneurial, creative environment with a diverse, multinational team
Head of Mortgage Advice employer: mbf
Contact Detail:
mbf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Mortgage Advice
✨Tip Number 1
Make sure to showcase your leadership experience in previous roles. Highlight specific examples where you successfully led a team or improved processes, as this is crucial for the Head of Mortgage Advice position.
✨Tip Number 2
Familiarize yourself with the latest trends in mortgage products and regulatory requirements. Being well-versed in these areas will demonstrate your expertise and commitment to staying updated in the industry.
✨Tip Number 3
Network with professionals in the fintech and mortgage sectors. Building connections can provide valuable insights and potentially lead to referrals that may help you land the job.
✨Tip Number 4
Prepare to discuss your approach to enhancing customer satisfaction and operational efficiency. Having a clear strategy in mind will show that you are results-driven and ready to contribute to the company's growth.
We think you need these skills to ace Head of Mortgage Advice
Some tips for your application 🫡
Understand the Company: Research the fintech business thoroughly. Understand their mission, values, and how they aim to revolutionise financial advice in the UK. This knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience as a Head of Mortgages or Senior Mortgage Adviser. Showcase your leadership qualities and any relevant qualifications like CeMAP.
Demonstrate Strategic Thinking: Provide examples in your application that demonstrate your strategic thinking abilities. Discuss how you've improved operational efficiency or customer satisfaction in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of successful team collaboration.
How to prepare for a job interview at mbf
✨Showcase Your Leadership Skills
As a candidate for the Head of Mortgage Advice position, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on fostering collaboration and driving performance.
✨Understand Regulatory Requirements
Make sure you have a solid grasp of the regulatory landscape surrounding mortgage advice in the UK. Be ready to discuss how you ensure compliance within your team and how you stay updated on industry changes.
✨Highlight Process Improvement Experience
Be prepared to talk about specific instances where you've identified and implemented process enhancements. Discuss the impact these changes had on operational efficiency and customer satisfaction.
✨Demonstrate Customer-Centric Mindset
Since the role emphasizes exceptional customer service, share examples of how you've prioritized customer experience in your previous roles. Highlight any strategies you've used to address client concerns effectively.
