At a Glance
- Tasks: Support customers and ensure our products are ready for action while gaining hands-on experience.
- Company: Join MBDA, a leading defence organisation committed to supporting the Armed Forces.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and excellent career progression.
- Other info: Dynamic hybrid working environment with opportunities for external placements.
- Why this job: Make a real impact in defence while developing your skills across diverse roles.
- Qualifications: Degree in any Engineering discipline with a minimum of 2:2 required.
The predicted salary is between 31500 - 34500 £ per year.
Customer Support and Services UK (CSS) are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required.
Salary: £31,500 plus a £3000 joining bonus
Dynamic (Hybrid) Working: 2-5 days per week on-site due to workload classification, variable.
Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
CLOSING DATE FOR THIS ROLE IS MIDNIGHT ON 3RD NOVEMBER 2025
What we can offer you:
- 2 year Programme: starting September 2026
- Salary reviews throughout the Programme
- Company bonus: Up to £2,500 (based on company performance and will vary year to year)
- Pension: maximum total (employer and employee) contribution of up to 14%
- Overtime: opportunity for paid overtime
- Annual Leave: 25 days plus option to purchase extra holiday
- Flexi Leave: Up to 15 additional days
- Healthcare Cash Plan: provides support with everyday health related costs – including medical, dental, optical, physio and health & wellbeing
- Excellent career progression and development opportunities
- Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
The opportunity:
CSS have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers’ requirements. Within this department you’ll see work across the entire Product Life Cycle (CADMID), from the initial Concept Phase all the way through to Disposal - part of your role could be influencing the designs of our products to ensure that they are supportable throughout their service life; designing the System is only the first step, ensuring it can be maintained and supported for 20+ years is where the real work begins!
Our Customers are incredibly important to us and you will be on hand to ensure that their requirements are met and the reputation of MBDA continues to prosper. The diverse nature of CSS means that over the course of the Graduate Programme you will be given the opportunity to work in a wide range of different roles, gaining a broad understanding of MBDA, our Products and our Customers. Your roles could include:
- Designing and developing the Support Solution;
- Investigating and resolving customer raised problem reports;
- Delivering specific engineering tasks;
- Running equipment workshops with Royal Navy, Army and RAF Users;
- Developing Technical publications and Training Material;
- Assisting with repair activities which could be on-ship, on Military bases or back at MBDA. There are plenty of chances to get out of the office and hands-on with equipment!
You will complete three 6-month placements within the CSS department:
- Supportability Engineering - Working in a development team on a new Product or an Export Contract delivering to a new Customer;
- Support Engineering - Working on a System currently In-Service with a Customer;
- Support Services - Working with our Field Support & Training, Technical Publications, Systems & Tools and Supply teams.
The final placement is your opportunity to take an 'external' placement outside of the CSS Department; it could be in the Mechanical Engineering teams, Finance department, Business Development team or any other of the departments here at MBDA. You can even choose to take your placement completely external to MBDA, e.g. a secondment into the Ministry of Defence, one of our Shareholder companies, or even a Defence and Security think tank.
What we're looking for from you:
Degree qualified in any Engineering discipline to a minimum of 2:2
Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given. MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Customer Support and Services Engineer - Graduate Programme 2026 in Stevenage employer: MBDA
MBDA is an exceptional employer, offering a dynamic hybrid working environment and a comprehensive two-year Graduate Programme that fosters career growth through diverse placements across various engineering roles. With competitive salaries, generous benefits including a pension scheme, healthcare cash plan, and opportunities for paid overtime, employees are supported in both their professional development and personal well-being, all while contributing to vital defence projects that protect our freedoms.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Services Engineer - Graduate Programme 2026 in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at career fairs. Ask them about their experiences and any tips they might have for landing a role in Customer Support and Services.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We want to see how you handle tricky situations, so think of examples from your past experiences.
✨Tip Number 3
Show your passion for the industry! During interviews, express why you’re excited about working in defence and how you can contribute to supporting our customers. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at MBDA.
We think you need these skills to ace Customer Support and Services Engineer - Graduate Programme 2026 in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Support and Services Engineer role. We want to see how you can contribute to our mission of supporting customers effectively!
Show Your Passion:Let your enthusiasm for engineering and customer service shine through in your written application. We love candidates who are genuinely excited about the opportunity to work with us and make a difference in the defence sector.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications without any confusion!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gives you the chance to explore more about what we offer at MBDA.
How to prepare for a job interview at MBDA
✨Know Your Stuff
Make sure you understand the role of a Customer Support and Services Engineer. Brush up on the product life cycle (CADMID) and be ready to discuss how your engineering background can contribute to supportability and customer satisfaction.
✨Show Your Passion for Customers
This role is all about ensuring customer needs are met. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved issues effectively. This will show that you truly value customer service.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, and the specific challenges they face in customer support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Ready for Practical Scenarios
Expect to tackle real-world problems during your interview. They might ask you how you'd handle a specific customer issue or design a support solution. Think through potential scenarios beforehand so you can demonstrate your problem-solving skills effectively.
