At a Glance
- Tasks: Support and enhance the Service Lifecycle Management tool for optimal performance.
- Company: Join MBDA, a leading defence organisation committed to supporting our Armed Forces.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and excellent healthcare options.
- Other info: Join a diverse team with strong values and opportunities for personal growth.
- Why this job: Be the go-to expert in a dynamic role that bridges customer support and technical development.
- Qualifications: Experience in configuration management and agile delivery is essential.
The predicted salary is between 40500 - 49500 £ per year.
- Bolton
- Bolton MBDA is currently implementing a Digital roadmap that includes the
- Service Lifecycle Management (SLM) tool. The
Service Lifecycle Management (SLM) tool is a key component of our back-office architecture, designed to centralize and harmonize in-service configuration and maintenance information to ensure peak operating performance and business continuity across the Group.
As a new, evolutive, and iterative solution, it serves as the 'single source of truth,' providing process and terminology standardization across Natco and its various programs.
Its primary purpose is to manage and control in-service configurations, providing end-to-end support for product lifecycle configuration and critical maintenance activities, including
Technical Events, Retrofit Campaigns, and MLRs (Mid-Life Reviews) .
As the tool evolves, it will provide advanced visual KPIs, dashboards, and monitoring features, while interfacing with critical business systems, including data import/export functionality with
SAP and NTIP/Matrix .
Dynamic (hybrid) working : We endeavour to offer hybrid working.
Security Clearance : British Citizen or a Dual UK national with British citizenship.
Restrictions and/or limitations relating to nationality and/or rights to work may apply.
As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
- What we can offer you
- Company bonus: Up to £2,500 (based on company performance and will vary year to year)
- Pension: maximum total (employer and employee) contribution of up to 14%
- Overtime: opportunity for paid overtime
- Flexi Leave: Up to 15 additional days
- Flexible working: We welcome applicants who are looking for flexible working arrangements
- Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
- Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
- Healthcare
- Cash
Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.
The opportunity
We are seeking someone who can develop into the role and act as the critical bridge between our Customer Service Support operations and our technical development partners.
The successful candidate will be the 'go-to' expert for the SLM toolset, ensuring that the current user base is fully supported and empowered.
You will lead the evolution of the platform by chairing Community Change Boards (CCBs), translating operational requirements into technical specifications, and ensuring that third-party deliverables align with the complex configuration needs of our UK user base.
Key Responsibilities
- Operational Support & Enablement
- Serve as the primary point of contact and escalation for Customer Service Support personnel regarding the day-to-day use of the SLM tool.
- Support users in managing in-service configurations, Technical Events, Retrofit campaigns, and MLR activities within the system.
- Provide expert guidance and troubleshooting to resolve user queries, ensuring business continuity.
- Identify common user friction points and develop training materials to ensure the standardization of terminology and processes across the Group.
- Community Engagement & Requirement Gathering
- Establish and chair regular Community Change Boards (CCBs) with UK-based users to capture feedback and action new/future requirements.
- Facilitate sessions to ensure the tool evolves iteratively to meet the changing needs of configuration and maintenance management, alongside French and Italian colleagues.
- Prioritize enhancement requests based on their impact on operating performance and business continuity.
- Product Ownership & Technical Liaison
- Translate business requirements into detailed User Stories and clear Acceptance Criteria (AC) for the development team.
- Work closely with third-party suppliers to ensure the tool's functionality supports the required interfaces (e. g., data flow between these systems - SLM, SAP, SOLAR and NTIP).
- Define requirements for visual KPIs, dashboards, and reporting features to improve operational monitoring.
- Quality Assurance & Validation
- Act as the lead validator for all new developments delivered by the third-party supplier.
- Conduct User Acceptance Testing (UAT) to ensure that new features—particularly those relating to configuration control and data imports—function as intended.
- Sign off on releases and coordinate the rollout of updates to the user community.
- Data Migration & Product Onboarding
- Lead the functional effort for data migration when onboarding future products into the SLM tool.
- Map legacy data from old systems or spreadsheets into the harmonized SLM terminology and structure/templates.
- Perform data cleansing and validation to ensure that migrated configuration data is accurate and 'fit for purpose' before going live.
- Collaborate with stakeholders to define migration timelines and ensure a seamless transition for the support teams during product cut-overs.
What we're looking for from you
- Technical Experience
- Configuration Management: Experience with tools used for configuration control, maintenance information, or PLM (Product Lifecycle Management).
- Agile Delivery: Proficiency in writing User Stories and Acceptance Criteria within an Agile/Scrum framework.
- Systems Integration: Understanding of how data interfaces work (specifically via APIs, FTP/SFTPs)
- UAT Management: Proven experience designing and executing User Acceptance Testing.
- Data Migration: Proven experience in data mapping, cleansing, and migrating large datasets between systems while maintaining data integrity.
- Soft Skills
- Stakeholder Management: Ability to facilitate discussions between non-technical end-users and technical developers.
- Analytical Thinking: Ability to distil complex configuration requirements into structured technical tasks.
- Communication: Excellent verbal and written communication skills, with the confidence to lead boards (CCBs) and drive standardization.
- Preferred Qualifications
- Certification in ITIL or a relevant Project Management or Change Management methodology.
- Previous experience in an aviation, aerospace, or high-complexity engineering environment preferred.
- Experience managing third-party software vendors.
- Desirable: In-service support experience e. g. understanding of technical queries, failure reports maintenance tasks and fleet/asset management tasks.
- Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given
MBDA is a leading defence organisation.
We are proud of the role we play in supporting the Armed Forces who protect our nations.
We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
Follow us on Linked In (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
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Service Lifecycle Management (SLM) SME employer: MBDA
MBDA is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With competitive benefits such as a generous bonus scheme, flexible working arrangements, and enhanced parental leave, employees are supported in achieving a healthy work-life balance while contributing to meaningful projects that defend our freedom. Located in the UK, MBDA fosters a culture of collaboration and innovation, empowering its workforce through various employee-led networks and opportunities for continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lifecycle Management (SLM) SME
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Lifecycle Management (SLM) SME role you’re after at MBDA.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at MBDA a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at MBDA.
✨Apply Through Company Websites
When you spot a role like Service Lifecycle Management (SLM) SME at MBDA, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Lifecycle Management (SLM) SME
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Lifecycle Management (SLM) SME, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at MBDA a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to MBDA specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at MBDA
✨Brush Up on Core Engineering Principles
Before heading into the interview with MBDA, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like MBDA want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
