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- Tasks: Support and train teams on CRM tools, ensuring effective adoption and user satisfaction.
- Company: Join MBDA, a top defence organisation dedicated to supporting the Armed Forces and national security.
- Benefits: Enjoy flexible working, generous leave, and a bonus scheme up to £2,500 based on performance.
- Why this job: Make an impact by enhancing CRM usage while collaborating with diverse teams across the globe.
- Qualifications: A degree in Business Management or related field; experience in training and change management preferred.
- Other info: Hybrid working model: 3 days on-site; security clearance required for successful candidates.
The predicted salary is between 39600 - 77000 £ per year.
If you are driven and dedicated to making a meaningful impact, we encourage you to join our team and assist in upholding our top-notch standards!
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Salary: Circa £55,000 depending on experience
Dynamic (hybrid) working: 3 days per week on-site due to workload classification
Security Clearance: British Citizen or a Dual UK national with British citizenship
Restrictions and/or limitations relating to nat…
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CRM Support and Training Expert employer: MBDA
Contact Detail:
MBDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support and Training Expert
✨Tip Number 1
Familiarise yourself with CRM systems like Microsoft Dynamics or Salesforce. Even if you don't have direct experience, understanding their functionalities and common issues can help you stand out during discussions.
✨Tip Number 2
Network with professionals in the Aerospace and Defence sector. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you.
✨Tip Number 3
Prepare to discuss your experience in training delivery and change management. Think of specific examples where you've successfully implemented training programmes or supported users through transitions.
✨Tip Number 4
Research MBDA's recent projects and initiatives. Being knowledgeable about their work will not only impress during interviews but also help you tailor your responses to align with their goals and values.
We think you need these skills to ace CRM Support and Training Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM support, training delivery, and any commercial experience in the Aerospace and Defence sector. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the CRM Support and Training Expert role. Discuss your experience in analysing training needs and delivering effective training interventions, as well as your ability to collaborate with various stakeholders.
Showcase Relevant Skills: In your application, emphasise your planning capabilities, change management experience, and communication skills. If you have experience with Microsoft Dynamics or Salesforce, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at MBDA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CRM Support and Training Expert. Familiarise yourself with CRM systems like Microsoft Dynamics or Salesforce, as well as the specific training needs for Sales and Business Development departments.
✨Showcase Your Experience
Prepare to discuss your previous experience in training delivery and change management. Highlight any relevant projects you've worked on, especially in the Aerospace and Defence sector, to demonstrate your capability in this field.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle user support issues or training needs assessments, and be ready to provide clear examples from your past experiences.
✨Emphasise Communication Skills
Since the role involves collaboration with various stakeholders, be prepared to discuss how you effectively communicate and build relationships. Share examples of how you've successfully worked with teams across different levels and departments.
