At a Glance
- Tasks: Manage product quality, analyse data, and collaborate with teams to resolve issues.
- Company: Join MBDA, a leading defence organisation supporting the Armed Forces.
- Benefits: Up to £50,000 salary, bonuses, flexible working, and enhanced parental leave.
- Other info: Dynamic hybrid working environment with opportunities for personal growth.
- Why this job: Make a real impact in quality assurance while developing your career.
- Qualifications: Experience in quality management systems and excellent communication skills required.
A great opportunity has arisen to join the Customer Support & Services Quality Assurance organisation as a Quality Assurance Engineer supporting delivered products in service within our customer community. As a key function within the product support team, your skills and input will be required to identify and resolve a wide variety of quality topics.
What we can offer you:
- Company bonus: Up to £2,500 (based on company performance and will vary year to year)
- Pension: maximum total (employer and employee) contribution of up to 14%
- Overtime: opportunity for paid overtime
- Flexi Leave: Up to 15 additional days
- Flexible working: We welcome applicants who are looking for flexible working arrangements
- Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave - enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
- Facilities: Fantastic site facilities including subsidised meals, free car parking and much more...
- Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.
The opportunity:
The role will require you to network with and gain visibility of a large variety of MBDA's functions and in service support activities across different sites, working in a customer facing environment, with a dynamic and experienced Product Support Team. An excellent opportunity for a Quality Assurance Engineer to further develop their career. Engineers without quality experience will be considered for development within the role.
Expected tasks will include the following:
- Manage product non-conformance and facilitate implementation of non-conformance process.
- Provide non-conformance data analysis and summary reports.
- Support design and manufacturing defect investigations.
- Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues and ascertain root cause and implement corrective actions.
- Review, develop, implement and maintain Project Quality planning documentation.
- Ensure compliance to Business Management System procedures is maintained.
- Proactively identify, communicate and mitigate Quality risks and issues to reduce risk and increase customer satisfaction.
- Participate in process improvement activities.
- Interact with supply chain on non-conformances and corrective actions.
What we're looking for from you:
- Engineer with an experience or familiarity of quality management systems, techniques and processes.
- Practical knowledge of non-conformance management process and SAP business tool.
- Ideally HNC/HND level qualification with experience within Engineering or Quality Assurance is desirable.
- Excellent communication & interpersonal skills to effectively liaise with customers and internal teams - an ability to influence change.
- Experience of working within a project environment and able to operate effectively as part of project team.
- Ability to identify risks and critical issues and drive forward suitable mitigation solutions with the aim of reducing rework and increasing Customer satisfaction.
- Ability to understand and respect cultural differences.
- Ability to manage deadlines with an attention to detail.
Our company:
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more...
We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Services Quality Assurance Engineer in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mbda Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mbda Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support & Services Quality Assurance Engineer in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mbda Uk:Your cover letter is your chance to shine! Tell us why you want to work at Mbda Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mbda Uk!
How to prepare for a job interview at Mbda Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
