Customer Support & Services Quality Assurance Engineer in Stevenage

Customer Support & Services Quality Assurance Engineer in Stevenage

Stevenage Full-Time 45000 - 50000 £ / year (est.) No working from home possible
MBDA UK Ltd

At a Glance

  • Tasks: Ensure product quality and manage non-conformance processes in a dynamic team environment.
  • Company: Join a leading tech company focused on innovation and customer satisfaction.
  • Benefits: Enjoy a competitive salary, bonuses, flexible leave, and excellent healthcare options.
  • Other info: Dynamic hybrid working model with opportunities for career growth and development.
  • Why this job: Make a real impact on product quality while developing your engineering skills.
  • Qualifications: Experience in quality management systems and strong communication skills are essential.

The predicted salary is between 45000 - 50000 £ per year.

Salary Up to £50,000 depending on experience.

Working Arrangement: Dynamic (hybrid) working: 2 days per week on-site due to workload classification.

Security Clearance: British Citizen or a Dual UK national with British citizenship is required. All successful candidates must undergo HMG Basic Personnel Security Standard checks (BPSS) after the offer stage.

Benefits:

  • Company bonus: Up to £2,500 (based on company performance and will vary year to year)
  • Pension: maximum total (employer and employee) contribution of up to 14%
  • Overtime: opportunity for paid overtime
  • Flexi Leave: Up to 15 additional days
  • Flexible working: We welcome applicants who are looking for flexible working arrangements
  • Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave - enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
  • Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
  • Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

Overview: The role will require you to network with and gain visibility of a large variety of MBDA's functions and in service support activities across different sites, working in a customer facing environment, with a dynamic and experienced Product Support Team. An excellent opportunity for a Quality Assurance Engineer to further develop their career. Engineers without quality experience will be considered for development within the role.

Responsibilities:

  • Manage product non-conformance and facilitate implementation of non-conformance process.
  • Provide non-conformance data analysis and summary reports.
  • Support design and manufacturing defect investigations.
  • Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues and ascertain root cause and implement corrective actions.
  • Review, develop, implement and maintain Project Quality planning documentation.
  • Ensure compliance to Business Management System procedures is maintained.
  • Proactively identify, communicate and mitigate Quality risks and issues to reduce risk and increase customer satisfaction.
  • Participate in process improvement activities.
  • Interact with supply chain on non-conformances and corrective actions.

Qualifications:

  • Engineer with experience or familiarity of quality management systems, techniques and processes.
  • Practical knowledge of non-conformance management process and SAP business tool.
  • Ideally HNC/HND level qualification with experience within Engineering or Quality Assurance is desirable.
  • Excellent communication & interpersonal skills to effectively liaise with customers and internal teams – an ability to influence change.
  • Experience of working within a project environment and able to operate effectively as part of project team.
  • Ability to identify risks and critical issues and drive forward suitable mitigation solutions with the aim of reducing rework and increasing customer satisfaction.
  • Ability to understand and respect cultural differences.
  • Ability to manage deadlines with an attention to detail.

EEO & Accessibility Statement: We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

MBDA UK Ltd

Contact Details:

MBDA UK Ltd Recruitment Team

We think you need these skills to ace Customer Support & Services Quality Assurance Engineer in Stevenage

Communication Skills
Problem-Solving Skills
Compassion
Flexibility
Organizational Skills
Teamwork
Adaptability