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- Tasks: Lead IT operations, ensuring effective and reliable service delivery in a dynamic environment.
- Company: Join MBDA, a leading defence organisation committed to supporting the Armed Forces and promoting diversity.
- Benefits: Enjoy a competitive salary, bonus, flexible working, private medical insurance, and enhanced parental leave.
- Why this job: Shape the future of IT Operations while working in a values-led culture with a focus on personal development.
- Qualifications: Experience in managing IT teams, strong knowledge of infrastructure technologies, and proven leadership skills required.
- Other info: Opportunity for national and international work, embracing cultural diversity within a respected team.
The predicted salary is between 42000 - 98000 £ per year.
Bristol
An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment.
Job Title: Service Operations Manager
Salary: Circa £70000 depending on experience
Location: Stevenage, Bolton, Bristol
Dynamic (hybrid) working: 1-2 days per week on-site depending on business requirements.
Security Clearance: British Citizen
This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
What we can offer you:
- Company Bonus: Bonus of up to 27% of base salary
- Car Allowance: £300 per calendar month
- Pension: maximum total (employer and employee) contribution of up to 14%
- Private Medical Insurance: Single Cover
- Flexible working: We welcome applicants who are looking for flexible working arrangements
- Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
- Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
The opportunity:
We are looking for a detail orientated experienced service operations manager to join our team. The ideal candidate will have broad experiences in workplace & infrastructure technologies balanced with the ability to motivate, constructively challenge & ensure accountabilities are achieved.
Responsibilities for the role include leading the continuous delivery of workplace & infrastructure technical operations ensuring effective, reliable and performant operations meeting our evolving business needs. You will oversee and drive forward vulnerability management across our workplace and infrastructure ensuring proactive risk mitigation, compliance with security standards and continuous improvement to safeguard MBDA operations.
- Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility.
- Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company.
- Having the opportunity to bring innovation and shape the future of IT Operations.
- Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme.
What we\’re looking for from you:
- Demonstrated experience in managing, mentoring and developing an IT team.
- Skilled in making effective decisions under pressure, with the ability to quickly resolve escalated issues & problems.
- Very Good experience of workplace & infrastructure technology & services including compliance, improvement & innovation.
- Proven leadership and hands on team management skills across diverse disciplines, international teams and including those in supplier partnerships
- Strong knowledge of data centre / computer room management including capacity, service, incident & asset management
- Strong proven experience managing Microsoft technologies including Windows OS, Exchange, Active Directory & Group Policy.
- Broad knowledge of IT technologies such as servers, storage & infrastructure applications
- Good & proven understanding cyber security threats and response strategies
- Software management & optimisation expertise in contracts such as the Microsoft Enterprise & Oracle agreements
- Experience of working successfully in a multi-cultural environment e.g.., international working, harmonisation and standard setting.
Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…
We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
#LI-RM1 #J-18808-Ljbffr
IT Service Operations Manager employer: MBDA UK Ltd
Contact Detail:
MBDA UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service operations and infrastructure technologies. Being knowledgeable about current best practices will not only help you during interviews but also demonstrate your commitment to continuous improvement in the field.
✨Tip Number 2
Network with professionals in the IT service management sector, especially those who have experience in multi-national environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved escalated issues in high-pressure situations. Highlighting your leadership skills and decision-making abilities will be crucial in showcasing your fit for this role.
✨Tip Number 4
Research MBDA's values and culture thoroughly. Understanding their commitment to diversity and employee development will allow you to align your responses during interviews, showing that you are a good cultural fit for the organisation.
We think you need these skills to ace IT Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service operations management. Focus on your leadership skills, experience with workplace and infrastructure technologies, and any specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT operations and customer service. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience in vulnerability management and compliance with security standards.
Highlight Relevant Skills: Clearly list your technical skills related to Microsoft technologies, data centre management, and cyber security. Use specific examples to illustrate your expertise and how it can benefit the company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at MBDA UK Ltd
✨Showcase Your Leadership Skills
As an IT Service Operations Manager, demonstrating your leadership abilities is crucial. Be prepared to discuss specific examples of how you've managed and developed teams in the past, especially in high-pressure situations.
✨Highlight Technical Expertise
Make sure to emphasise your experience with workplace and infrastructure technologies. Discuss your familiarity with Microsoft technologies, data centre management, and any relevant compliance standards to show you’re well-versed in the technical aspects of the role.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively resolved escalated issues. This will showcase your ability to make quick decisions and manage crises, which is essential for this position.
✨Cultural Fit and Values Alignment
Research the company's values and culture. Be ready to discuss how your personal values align with theirs, particularly regarding teamwork, diversity, and community support, as these are important aspects of their organisational ethos.