At a Glance
- Tasks: Lead a dynamic team in delivering top-notch field support for defence projects.
- Company: Join MBDA, a leading defence organisation committed to protecting freedom.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and enhanced parental leave.
- Other info: Be part of a diverse workplace that values unique perspectives and offers career growth.
- Why this job: Make a real impact while working with international teams and cutting-edge technology.
- Qualifications: Experience in managing technical teams and understanding defence products is essential.
The predicted salary is between 65000 - 65000 £ per year.
Bristol. In order to support continued growth within the Field Support team, an opportunity has arisen for an individual to take on a Functional leadership role within the Land Domain. While forming key relationships with team members, customers and international colleagues you will be exposed to a broad range of challenges and be responsible for maintaining an excellent level of service delivery to both our domestic and export customers.
Salary: Circa £65,000 depending on experience. Dynamic (hybrid) working 1-2 days per week on-site (or at deployed team locations) due to workload classification. Security Clearance: British Citizen Only.
What we can offer you:
- Company Bonus: Bonus of up to 21% of base salary
- Pension: maximum total (employer and employee) contribution of up to 14%
- Flexible working: We welcome applicants who are looking for flexible working arrangements
- Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave - enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
- Facilities: Fantastic site facilities including subsidised meals, free car parking and much more...
- Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.
- International and domestic travel: Supporting the teams in the UK and Poland but also being part of the international Field Support improvement community and working closely with colleagues from the UK, France and Italy.
The opportunity:
- Functional Management and Team Leadership: Responsible for up to 15 Field Support Staff currently deployed in the UK and in Poland, including management of performance, skills development and maintenance, daily administration & support. Monitor and improve safety of the team, ensuring all related processes and protocols are adhered to and drive a safety-first culture at all times. Support the growth of CSS business providing inputs to and generating estimates as required. Working closely with the MBDA Global mobility team on matters regarding overseas deployments and long-term domestic assignments. Provide inputs to regular reporting packs, support progress and objectives reviews. Maintain effective communication with the teams deployed both in the UK and in overseas, including regular face to face meetings and visits to work sites. Provide first point of escalation for the Land team and raise issues with the wider Field Support Leadership chain and stakeholders (both internal and external) as required. Manage high pressure situations where operational capability is critical and customer urgency is placed onto MBDA. Manage situations where MBDA's reputation is challenged and needs to be maintained/enhanced through delivery of prompt and efficient customer service. Seek to leverage new technologies, tools and opportunities to enhance the service delivered by the team and further exceed customer expectations.
- Proactive Skills & Competency Maintenance: Plan, implement and maintain the skills and competencies for the field support team across supported products. This includes management of existing product expertise held within the team mapped to defined (through existing business processes) level of competence. Team growth in depth of competence through a planned development programme. Maintenance of centrally held Skills and Competency Matrices while ensuring that FSR records are maintained to support future certification and recertification by CSS Stamp authority. Competency and knowledge growth within the team for new MBDA products to ensure a smooth transition into service. Breadth of competence across UK and other NATCO subsystems, (where design authority may sit outside of MBDA UK). Assurance that the team has access to tools and test equipment as enablers to best perform their roles.
- High Quality Service delivery: Responsible for the quality of service provided to MBDA customers during remote troubleshooting, visit scheduling and field support attendance including post action closeout: Ensure professionalism is enshrined in all engagements with the customer. Drive customer satisfaction and recommendation, through excellent customer feedback scores. Exceed customer expectations throughout the Field Support process. Promote and support use of new and emerging technologies in the delivery of MBDA support services. Generate and implement local improvement plans to drive efficiencies, quality improvements and/or staff development opportunities.
What we're looking for from you:
- Experience of managing a team of technicians or engineers in a defence or aerospace environment.
- Experience delivering technical and or logistical/operational support to customers.
- Understanding and experience of defence related products and support concepts.
- An understanding of the cultural issues and challenges involved in providing support to a global customer base.
- Ability to engage with stakeholders across all areas of the business and within the customer community.
- Experience working as part of a diverse contractor working party across many industry parties to resolve technical issues.
- Ability to work in a flexible manner, reacting to customer demands and the need to support the team at times outside of regular office hours (for example when deployed overseas in different time zones).
- A formal engineering background and/or qualifications is desirable but not essential for this role.
Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given. MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more... We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
Field Support - Land Domain Lead in Bristol employer: MBDA UK Ltd
MBDA is an exceptional employer, offering a dynamic work environment in Bristol that fosters personal and professional growth. With competitive benefits such as a generous company bonus, flexible working arrangements, and enhanced parental leave, employees are supported in achieving a healthy work-life balance. The collaborative culture encourages innovation and international networking, making it an ideal place for ambitious professionals to thrive in the fast-paced field of industrial transfer and offset management.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support - Land Domain Lead in Bristol
✨Leverage Local Networking Events
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✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to MBDA UK Ltd as a field sales pro!
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Research potential competitors for MBDA UK Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
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We think you need these skills to ace Field Support - Land Domain Lead in Bristol
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at MBDA UK Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at MBDA UK Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at MBDA UK Ltd.
How to prepare for a job interview at MBDA UK Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that MBDA UK Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in MBDA UK Ltd but also helps you get a feel for whether you’d thrive in that environment.
