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- Tasks: Lead and improve digital services for two councils, ensuring smooth operations and user satisfaction.
- Company: Dynamic councils collaborating to enhance community outcomes through digital innovation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a forward-thinking team focused on continuous improvement and impactful projects.
- Why this job: Make a real difference in communities by enhancing digital experiences and services.
- Qualifications: Experience in managing digital teams, excellent stakeholder skills, and familiarity with Microsoft technologies.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for an experienced Digital Service Manager to lead the management and delivery of digital services across two councils. These two councils have formed a strategic partnership, sharing knowledge, expertise, and projects to deliver better outcomes for their communities.
As part of our Digital, Data and Technology team, you will lead digital service teams across:
- Product Development & Application Support
- Geospatial Services
You will play a key role in ensuring our digital services are reliable, efficient, and continuously improving.
Key Responsibilities
- Take ownership of live digital services and ensure their smooth operation
- Act as an escalation point for incidents, problems, and service requests
- Work closely with council services to reduce failure demand
- Use feedback from residents and staff to improve digital experiences
- Ensure services meet information governance, data protection, and security standards
- Lead and deliver service improvement projects using project management skills
- Manage suppliers and oversee budgets
About You
You will have:
- Strong experience managing digital teams and services
- A track record of delivering and improving live digital products
- Excellent stakeholder management and relationship‑building skills
- Experience with the Microsoft technology stack
- A background in development (desirable)
Working Arrangements
Hybrid working, with a combination of remote and on‑site work.
Digital Services Manager in Essex employer: MB Group Management Ltd
Contact Detail:
MB Group Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital services field, especially those who work with councils. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing digital teams and improving services. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or webinars about digital services and technology. This knowledge can help you impress interviewers and demonstrate your passion for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in delivering top-notch digital services.
We think you need these skills to ace Digital Services Manager in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Services Manager role. Highlight your experience in managing digital teams and services, and don’t forget to mention any relevant projects you've led that align with our goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've improved digital products and your approach to stakeholder management.
Showcase Your Skills: We want to see your skills in action! If you have experience with the Microsoft technology stack or project management, make sure to highlight these in your application. It’s all about showing us what you can bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values.
How to prepare for a job interview at MB Group Management Ltd
✨Know Your Digital Services Inside Out
Make sure you’re well-versed in the digital services the councils currently offer. Familiarise yourself with their product development processes and application support. This will help you demonstrate your understanding of how to improve these services during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing relationships with various stakeholders. Think about times when you successfully collaborated with different teams or resolved conflicts. This will show that you can effectively navigate the complexities of working across two councils.
✨Be Ready to Discuss Service Improvement Projects
Have a few specific projects in mind where you led service improvements. Be prepared to discuss the challenges you faced, the strategies you implemented, and the outcomes achieved. This will illustrate your project management skills and your ability to enhance digital services.
✨Understand Information Governance and Security Standards
Brush up on the relevant information governance, data protection, and security standards that apply to digital services. Being able to speak knowledgeably about these topics will show that you take compliance seriously and understand the importance of safeguarding data.