Remote People Operations Generalist | Part Time Contractor (Remote, EU/CET) in Norwich

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey —and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Please note: this role is open exclusively to candidates based in the United Kingdom, Ireland, Spain, Portugal, or the Netherlands. This is a part-time contractor position and is not eligible for employee benefits.

About the Role

We’re looking for a People Operations Generalist to join our team on a part-time contractual basis to support us during EMEA hours. You will report into the People Operations & Total Rewards Manager. This role is ideal for someone early/mid-career who is excited to own core people processes while helping scale global people operations, compensation, and benefits. You’ll play a key role in delivering a high quality employee experience, supporting managers, and ensuring our programs are competitive, compliant, and aligned with our company values.

What You'll Do

• People Operations
• Own and improve core People Ops processes across the employee lifecycle (onboarding, offboarding, role changes, etc.)
• Act as a first point of contact for employee and manager questions, providing thoughtful and timely support
• Maintain and improve HRIS data integrity and workflows (Rippling)
• Partner with managers to support performance cycles and engagement programs
• Help build scalable processes as the company grows globally
• Own access management across People systems and company tools, ensuring strong data control, security, and audit readiness
• Identify opportunities to leverage AI and automation to improve People Operations processes, reduce manual work, and enhance the employee experience
• Compensation & Benefits
• Support compensation cycles (benchmarking, salary reviews, promotions, and adjustments)
• Help maintain and evolve compensation frameworks and job architecture
• Administer and improve global benefits programs (e.g. health, leave, wellness, and new offerings)
• Partner with external vendors and brokers to help manage renewals and implementation
• Ensure compliance with local regulations across different countries
• Global & Operational Support
• Assist with international employment setup and ongoing operations (e.g. EORs, payroll coordination, documentation)
• Support policy creation and updates
• Help manage audits, reporting, and documentation across regions
• Projects & Scaling
• Contribute to key People initiatives (e.g. manager training, performance improvements, new benefits rollouts)
• Identify inefficiencies and proactively suggest improvements
• Help build documentation and internal resources for managers and employees
• Talent Acquisition Coordination
• Coordinate interview scheduling across multiple time zones
• Manage candidate experience, ensuring timely updates and follow ups
• Support job posting setup and updates across the careers site and external job boards
• Support pre-boarding and onboarding processes

What We’re Looking For

• 2-4 years of experience in People Operations, HR, or Total Rewards
• Proven ability to manage and maintain high-quality, reliable people data across systems and processes
• Comfortable working in a fast-paced, scaling environment (ideally startup or tech)
• Ability to handle sensitive information with discretion
• Demonstrated curiosity about emerging technologies, including AI, and a willingness to incorporate them into daily work
• Strong communication skills and a service-oriented mindset
• Comfort working cross-functionally with Finance, Legal, and leadership teams

Nice to Have

• Experience with Rippling, especially optimizing workflows, automations, and system integrations to improve efficiency and data accuracy
• Experience owning and optimizing Notion as a source of truth, including building structured, scalable documentation systems
• Hands-on experience supporting People Operations and/or payroll in one or more of the following countries: Spain, UK, Netherlands, France, Ireland, Portugal, or Canada
• Experience building or documenting scalable People processes in a growing company
• Experience implementing or managing AI-enabled workflows within HR, People Operations, payroll, knowledge management, or internal operations
• Familiarity with EOR providers (Oyster) and international employment models
• Experience working in a fully remote, globally distributed company
• Exposure to compensation benchmarking tools
• Experience supporting or improving performance review cycles and manager enablement
• Experience with equity management, including administering equity programs, supporting grants, and partnering with finance/legal teams
• Relevant HR or payroll certifications (e.g. CIPD, PHR/SPHR, CPP, or local equivalents)

Why this role is exciting

• You’ll join a high impact, collaborative People team shaping how we scale People Operations and Total Rewards globally at Maze
• You’ll gain exposure to both operational execution and strategic decision-making
• You’ll help shape how we scale People practices globally

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.
• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions.

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
• Life and Disability Insurance, 100% of the team member premium paid
• Flexible time off
• Meaningful equity
• Company retreats, fully paid for by Maze
• New MacBook (laptop), paid for by Maze
• Paid Family leave: 16 weeks for birth or adoptive parents
• $500/month to be used for dependent health insurance coverage
• $1,500 remote work setup fund to ensure you can set up a productive work space
• Flexible work schedule where you manage your own working hours
• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
• Virtual social engagements randomly throughout the year
• SWAG, we have some really cool swag
• Open, transparent culture that includes virtual coffee chats, bi-weekly all-hands meetings, and more

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.