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- Tasks: Deliver top-notch customer service and build relationships in a vibrant showroom environment.
- Company: Join Maze, a leading luxury garden furniture brand with a fresh approach.
- Benefits: Enjoy competitive pay, on-site parking, and fun company events.
- Why this job: Be part of a fast-growing team and make a real difference in customer experiences.
- Qualifications: 1-2 years in customer service, strong communication skills, and a knack for problem-solving.
- Other info: Dynamic role with potential for permanent position and great career growth.
The predicted salary is between 24500 - 28000 £ per year.
We are Maze, one of the UK's leading luxury garden furniture and outdoor living brands. As an independent business, we've had a different approach since we started back in 2009, committed to delivering style, quality, and comfort. We're proud to have become one of the UK's largest and fastest-growing brands and are expanding our team to deliver our exciting plans for the future.
We have a fantastic opportunity for an experienced Customer Service Advisor/Showroom Attendant to join our dynamic team. Reporting to the Customer Service Manager, your key responsibilities will be to:
- Ensure we offer the highest levels of customer experience and satisfaction in a fast-paced work environment.
- Interact with both prospective and existing customers, answering enquiries and offering advice, along with resolving any after-sales issues via phone, email, and online channels.
Duties and Responsibilities:
- Building effective relationships with customers and colleagues.
- Ensuring customer contacts are conducted in a professional manner and in line with our brand.
- Responding to customer tickets.
- Dealing with aftersales queries.
- Showroom duties including greeting new and existing customers, product knowledge, upselling, answering questions, and making recommendations/demonstrations.
To be successful in the role of Customer Services Advisor, the ideal candidate will have:
Skills:- 1-2+ years in a customer services role.
- Good working knowledge of Microsoft 365.
- An eye for detail and accuracy.
- Strong listening and verbal communication skills.
- Creative thinker with strong problem-solving skills.
- Logical and systematic approach.
- Ability to interact with all customers in a calm manner.
- Experience dealing with customers via phone, email & online channels.
- Familiarity with CRM systems.
- Quality of Work: High levels of output with consideration to accuracy, thoroughness, and dependability without close supervision.
- Quantity of Work: High levels of work output, maintaining the standard set for the job.
- Co-operation: Excellent attitude towards work, colleagues, and managers with a willingness to help solve problems.
- Knowledge of the Job: Must have acceptable levels of knowledge for the job including departmental procedures.
- Dependability: Able to demonstrate reliability in performing tasks accurately and within the allotted timescales.
- Attendance and Punctuality: Able to demonstrate flexibility and reliability to conduct their job within the company's and department's work rules.
- Knowledge of Company Policies and Procedures: To demonstrate the acceptance, understanding, and promotion of the company's policies and procedures around your job responsibilities.
- Initiative and Judgement: Demonstrate the ability and interest to suggest and develop sound new ideas and methods.
- Safety and Environmental: Familiarisation with the company health and safety policy ensuring that the policy is adhered to by all.
Job Types: Temporary with the potential to go permanent.
Salary: From £24,500.00
Benefits: On-site parking, company pension, regular staff functions, and other great benefits such as eyecare vouchers.
Schedule: Monday to Friday 9am - 5pm, Saturdays 10am - 2pm during peak season.
Work Location: In person.
Customer Service Advisor in Haverhill employer: Maze Rattan
Contact Detail:
Maze Rattan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Haverhill
✨Tip Number 1
Get to know Maze and our products inside out! When you walk into that interview, show us you’re not just another candidate. Share your passion for luxury garden furniture and how you can enhance the customer experience.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to interact with customers daily. Role-play common scenarios with a friend or family member to build your confidence in handling enquiries and resolving issues.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative customer interaction into a positive one. We love creative thinkers who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our dynamic team at Maze.
We think you need these skills to ace Customer Service Advisor in Haverhill
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've built relationships with customers and resolved issues in the past. Use specific examples to show us what you can bring to the team!
Be Professional Yet Approachable: Remember, we're looking for someone who can interact with customers in a friendly and professional manner. Your written application should reflect this vibe. Keep it polished but let your personality shine through – we love a bit of character!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific skills and experiences that align with what we’re looking for, like your knowledge of Microsoft 365 or CRM systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at Maze!
How to prepare for a job interview at Maze Rattan
✨Know the Brand Inside Out
Before your interview, take some time to research Maze and its products. Understand their unique selling points and what sets them apart in the luxury garden furniture market. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the fast-paced environment and ensure high levels of customer satisfaction.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to build effective relationships with customers and colleagues, which is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Share specific examples where you identified an issue and implemented a solution. This will highlight your creative thinking and logical approach, both of which are essential for a Customer Service Advisor at Maze.