At a Glance
- Tasks: Assist in car hire and DSR support, handling queries via phone and email.
- Company: Join a leading automotive company focused on customer service excellence.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Work in a dynamic team with a mix of office and remote days.
- Why this job: Gain hands-on experience in customer operations within the automotive industry.
- Qualifications: Graduate preferred; call handling and admin skills essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsible for assisting the Customer Operations Management team in all tasks relating to Car Hire and Digital Service Record (DSR) via Phone and/or email as required.
Job Specific Responsibilities:
- Act as Tier1 Dealer helpdesk resource for DSR (Digital Service Record) Queries and field other queries to the relevant resource.
- Be the dedicated resource for IMT (a non-Mazda garage) in relation to DSR support.
- Update DSR with new or amended service records as advised of.
- Approve as required Car Hire Extensions for dealers using Mazda’s decision tree, escalate as required for non-compliance.
- Collate regular Car Hire billing reports to ensure accurate financial control of car hire costs and regular payments to third party providers (when required).
- Attend weekly car hire meetings (when required) and present to the Recall and Technical Support Manager all current open cases with intended plan of action to resolve each case in a timely manner.
- Complete other ad-hoc Customer Relation/Technical Admin functions as required.
- Collate concerns regarding parts availability to Recall and Technical Support Team Manager /Parts & Accessories Sales manager to be highlighted in the weekly manager meetings.
- Maintain accurate data compliance within Mazda’s CRM and Third Party customer systems and ensure the current contact permissions are correct following a customer related contact.
- Cultivate strong relationships with dealer partners to resolve customer concerns and where required work closely with the Mazda fields teams and other internal stakeholders.
- Continually contribute in team meetings on common issues and potential solutions to support the customer service journey and where a product malfunctions.
- Create and amend customer cases within Siebel.
- Assist the team in moving cases forward by calling dealers and third party car hire providers when required.
- Follow in-house processes to complete My Mazda requests/updates where necessary.
- Coordinate car hire extensions by following and adhering to the car hire decision tree process.
- Complete the morning car hire report.
- Support and complete car hire billing process as required.
- Work additional hours from time to time as requested.
Education & Experience:
- Educational level: Graduate preferred or equivalent experience.
- Experience (area & duration): Call and email handling experience essential. Proven administrative and organisation skills essential. Experience of project planning and/or events desirable. Effective presentation skills preferred. An understanding of the Dealer world desirable.
- Technical Skills / Specific Knowledge: Previous experience/knowledge of working within a ‘customer first’ culture is desirable. An ability to collaborate with other team members to deliver on tasks whilst developing knowledge, experience and skills for the future.
- Languages: Fluent English, both verbal and written.
- PC/Software: Outlook, Word, Excel and PowerPoint at intermediate or advanced level.
- Competency Level: Standard Behaviour for 6 Core Competencies. Challenger spirit. Puts the customer first. Demonstrates commitment and passion. Drives for results. Collaborates for success. Acts with integrity.
- Other: Full UK Driving Licence is preferred but not essential. Able and eligible to work in Dartford, UK. On average per week, three days working in the Dartford office with two days home/remote working are expected.
Car Hire and DSR Intern in Dartford employer: Mazda UK
Join a dynamic team at Mazda, where we prioritise a customer-first culture and foster a collaborative work environment. As a Car Hire and DSR Intern in Dartford, you'll benefit from flexible working arrangements, opportunities for professional growth, and the chance to engage with dealer partners while contributing to meaningful customer service solutions. Our commitment to employee development and a supportive atmosphere makes Mazda an excellent employer for those seeking a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Car Hire and DSR Intern in Dartford
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Mazda UK for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Car Hire and DSR Intern in Dartford
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Mazda UK know you’re keen to grow alongside their team.
How to prepare for a job interview at Mazda UK
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Mazda UK.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
