At a Glance
- Tasks: Lead the delivery of cutting-edge IT solutions and support for a dynamic workplace.
- Company: Join Mazars, a forward-thinking firm focused on innovation and exceptional client service.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative work environment.
- Other info: Diverse and inclusive culture that values your unique perspective.
- Why this job: Be at the forefront of technology transformation and make a real impact in a growing business.
- Qualifications: Experience in Microsoft systems and a proactive, adaptable mindset are essential.
The predicted salary is between 63000 - 77000 £ per year.
Our Business Services team is a collective set of creative, strategic, forward-thinking business enablers.
Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Mazars has the right tools, technology, strategies and services in place to deliver exceptional client service and future-proof our growing business.
Within our Business Services Team, the Business Technology function (Biz Tech) provides IT services to over 2,300 users across around 20 locations, predominantly in the UK, and is comprised of key functions including the following areas: Technology Change (including project management), Security & Governance, Architecture, and IT Service Delivery and Technology Operations, where this role sits.
Job Purpose The Workplace Solutions Lead will be a key part of our IT Operations Service Delivery function and responsible for managing the 3rd Line End-point technical delivery and associated
services for the firm.
These Services are varied but primarily Microsoft focused across Cloud, Hosted and On-Premise solutions and platforms.
This is a dynamic role, working with a range of Technologies in a growing firm with focus in transformation change programmes.
The role would suit an individual who has supported and managed in a similar environment and in a related business area and is looking retain an element of Hands-on mixed with Technical Leadership Role and Responsibilities Reporting to the Head of IT Service Operations, this role will help develop the delivery and support of End-Point solutions in addition to Managed and Vendor provisioned services as the organisation undergoes major transformation.
There are no direct line management responsibilities with this role.
This is Technical Lead position with hands on Technical capability.
Our ambitious programme includes major technology developments as well as redesigning areas such as IT Service, process maturity,
resourcing, third party management and security.
This is a key role for the firm, as this individual will maintain delivery of the highest standards in quality of service delivery and operational standards with reporting.
They will ensure that on a day-to-day basis, the IT services that are key to enabling the business are managed to ensure these are available, secure and performant.
- Primary Responsibilities
- Administration and support for M365 Suite - Office 365, Microsoft Exchange Online, Share Point On-Prem & Online, One Drive and Teams
- Maintain and configure Intune/ autopilot
- Work with MSP to optimize client support
- Responsible for the oversight and Support for End-Point imaging, Patching and Updates
- Overseeing system performance and troubleshooting of L2-L3 issues
- Prioritize support and maintenance tasks in order to meet service level agreements
- Support Build, configure & deployment of new desktop/laptop/server/network equipment
- Support the organization through the use
of Power Automate, Share Point Online, Teams, etc - Ensure comprehensive documentation of procedures is maintained, and system documentation and support processes are regularly reviewed
Skills and Experience
- Results driven, with a strong sense of accountability
- Proactive, dynamic and able to adapt in a fast-changing environment
- Self-motivated, goal-focused, able to work effectively with minimum supervision
- Autodidact
- Demonstrable experience in Microsoft systems administration and support
- Experience in Azure, Azure AD, Intune, Exchange Online configuration and support
- Experience in Share Point configuration, administration & support
- Experience with Power Application and Tools
- Experience of Endpoint Analytical tool - e. g., Nex Think
- Ability to apply ITIL processes to the provision of IT support
- Exposure and experience of Project Management processes
- Good written, verbal and interpersonal communication skills, ability to deal with demanding clients
- A collaborative
approach to working with a range of stakeholders across teams, divisions & locations There is an experienced team in place to work with, and the candidate will work closely with these. - The candidate will have experience in a broad variety of applications, database and development areas; experience of working in technology functions with a track record of delivering a high professional standard technology function at a significant organisation (1,500 seats+) ; experience in professional services would also be beneficial.
- Inclusion and Diversity
At Mazars inclusion and diversity are central to our values.
We recognise that being an inclusive and diverse organisation makes us stronger as a business.
We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability.
Mazars selects candidates
based on skills, knowledge, qualifications and experience.
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Workplace Solutions Lead in Whitehall employer: Mazars LLP
Mazars LLP is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to grow in the tech field. With a strong focus on employee development and a commitment to work-life balance, team members are encouraged to enhance their skills while contributing to meaningful projects in a dynamic environment. Located in a vibrant area, employees benefit from a supportive atmosphere that values diversity and promotes career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Solutions Lead in Whitehall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mazars LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mazars LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mazars LLP!
✨Direct Apply to Mazars LLP
Let's not forget to apply directly through the Mazars LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace Solutions Lead in Whitehall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mazars LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mazars LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mazars LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
