Quality Officer in Newport

MM is a global leader in consumer packaging. The Group provides packaging solutions for cartonboard and folding cartons with an attractive offer in kraft papers, uncoated fine papers, leaflets and labels. MM promotes sustainable development through innovative, recyclable packaging and paper products.

To strengthen our motivated Quality Team at our Newport site in South Wales UK, we are looking for a passionate Quality Officer (m/f/d).

Your Role

You will be responsible for creating, maintaining, and continuously improving key customer and technical elements of the Quality Management System (QMS). You will develop product specifications, data collection systems, and investigation processes, while leading cross-functional teams to identify root causes and implement prompt, effective solutions to internal deviations and external customer complaints. You will also create line audits and develop or enhance Standard Operating Procedures (SOPs) to support business objectives. You will design and implement Quality Control and Quality Assurance systems that align with industry standards, driving continuous quality improvements across the business. In addition, you will support supplier quality activities and the onboarding of new customers and products to ensure quality requirements are met from the outset.

Typical Accountabilities

• Customer Quality: You will lead Root Cause Analysis (RCA) and problem-solving activities for all quality-related non-conformances, including external customer complaints and internal deviations. You must ensure corrective actions are effectively tracked, implemented, and reviewed for ongoing effectiveness. You will manage customer quality correspondence, including the preparation of Non-Conformance Reports (NCRs), Corrective and Preventive Action (CAPA) responses, and supporting evidence for closure.
• Manufacturing Quality: You will identify and apply appropriate statistical methods to support manufacturing process improvements and quality performance. You will undertake detailed analysis and provide quality insights that support decision-making and performance improvement across the site leadership team. You should actively support the Quality Manager and Site Leadership Team in fostering a culture of Quality and Continuous Improvement, ensuring quality is built into production and supply chain processes rather than inspected in afterwards.
• Supplier Quality: You will monitor supplier quality performance through data analysis, reporting, and supplier scorecards. You will participate in supplier qualification activities and contribute to supplier improvement plans where required.
• Design Quality: You will establish, coordinate, and execute Process and Product Validation activities, including DQ, IQ, OQ, and PQ protocols. You will support local new product introductions and process development activities, ensuring quality requirements are integrated at the earliest stages of design and implementation. You must ensure that all quality-related aspects of product specifications are fully agreed and approved prior to commercial production runs.
• Management Systems Compliance and Reporting: You will maintain documented information within the site's Electronic Quality Management System (eQMS), ensuring all information is accurate, controlled, and up to date. You will contribute data and quality metrics to support site Management Reviews and business reporting requirements.
• People: As a Subject Matter Expert in Quality, you will support the onboarding, training, and development of employees through induction programmes, coaching, and knowledge sharing. You should actively promote quality awareness and best practice across the site, supporting colleagues in developing their understanding of quality management principles.

Your Profile

Essential: You will have a minimum of two years' experience in a Quality role, ideally within a manufacturing or production environment. You will have experience interacting directly with customers, including supporting audits, customer visits, problem-solving activities, and quality-related correspondence. You will be able to demonstrate a proven track record of improving quality performance, operational efficiency, and workflow processes within a production environment. You will possess strong written and verbal communication skills, with the ability to communicate effectively across all levels of the business and with external stakeholders.

Desirable: You will have experience working within the Pharmaceutical industry and an understanding of relevant quality standards and regulatory requirements. You will have experience within the Printing industry and an appreciation of the quality considerations associated with printing processes and products.

Our Offer

Join our dedicated team of passionate colleagues who like to get things done! We offer you a workplace in a stable environment at an International Company which is an industry leader. In addition, interesting tasks with a high degree of management scope in a team that lives our values responsibility, performance and passion on a daily basis. Moreover, we offer individual development opportunities and a wide range of MM-Academy training courses. Competitive salary, 26 days holidays + bank holidays, Pension scheme, On-site car parking, Access to Eyecare Vouchers, Long service awards.

*Candidates must be able to demonstrate a pre-existing right to work within the UK. Documentary evidence will be requested at interview.

Interested? We look forward to receiving your application, please also upload your CV.

Your Talent Advisor: MM Newport Ltd. Elizabeth Claire Roberts (44) 1633 988834