At a Glance
- Tasks: Lead the development of Salesforce systems to enhance data management and organisational learning.
- Company: Join a dynamic organisation focused on making a real impact for young Londoners.
- Benefits: Collaborative work environment with opportunities for professional growth and skill development.
- Other info: Be part of a team that values clarity, collaboration, and continuous improvement.
- Why this job: Make a difference by turning data into meaningful insights that drive impactful decisions.
- Qualifications: Experience in data management and a passion for improving systems and processes.
The CRM & Impact Manager plays a central role in strengthening how MFL delivers and demonstrates its impact for young Londoners. Sitting within the Partnerships and Delivery team, this role ensures that high-quality data, effective systems, and meaningful insight underpin everything we do.
You will lead the development and ongoing optimisation of Salesforce and related systems, ensuring they support delivery, partnerships, fundraising, engagement and organisational learning. Working across teams, you will act as a key connector—bringing people, processes and data together to create a more consistent, efficient and scalable approach to how we work.
A core part of the role is improving how data is collected, managed and used. You will champion high standards of data quality and reporting, helping the organisation move from fragmented processes to joined-up, purposeful systems. This includes enabling teams to feel confident using data and systems in their day-to-day work, and providing practical guidance that builds capability across the organisation.
You will also play a critical role in shaping how MFL understands and shares its impact. By turning data into clear, meaningful insight, you will support better decision-making, strengthen programme design, and ensure we can clearly demonstrate our outcomes to partners, funders and stakeholders.
With a focus on continuous improvement, you will proactively explore opportunities to enhance systems and ways of working, including the use of emerging tools such as AI-assisted solutions. You will help ensure that the organisation focuses on the most valuable and proportionate data, keeping our approach purposeful, inclusive and aligned with our mission.
This is a highly collaborative role, well suited to someone who enjoys bringing clarity to complexity, working across teams, and using data and systems to make a real difference.
SELECTION PROCESS
- Deadline for applications: Monday, 8 June 2026 (4.00pm)
- Shortlisting: Tuesday 9 June 2026 onwards (we will contact candidates by Friday 12 June if they are successful to next stage)
- Interviews:
- First Interview (on site): w/c 15 June 2026
- Second Interview (on site): w/c 29 June
CRM and Impact Manager employer: Mayor's Fund for London
MFL is an exceptional employer dedicated to making a meaningful impact on young Londoners through data-driven insights and collaborative teamwork. Our inclusive work culture fosters continuous improvement and professional growth, empowering employees to enhance their skills while contributing to our mission. Located in the heart of London, we offer unique opportunities to engage with diverse communities and leverage innovative tools, ensuring that every team member plays a vital role in shaping our future.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Impact Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to MFL. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for those interviews! Research MFL’s impact and think about how your skills can enhance their data systems. Show them you’re not just a fit for the role, but a perfect match for their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM and Impact Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills align with the CRM & Impact Manager role. We want to see how your experience connects with our mission and the specific requirements mentioned in the job description.
Showcase Your Data Skills:Since this role is all about data, don’t shy away from showcasing your experience with data management and reporting. We’re looking for someone who can turn numbers into insights, so give us examples of how you've done this in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Mayor's Fund for London
✨Know Your Data Inside Out
As a CRM and Impact Manager, you'll be working with data constantly. Make sure you understand the key metrics and insights relevant to the role. Familiarise yourself with Salesforce and any other systems mentioned in the job description, so you can confidently discuss how you would optimise them.
✨Showcase Your Collaborative Spirit
This role is all about teamwork and connecting people. Prepare examples of how you've successfully collaborated across teams in the past. Highlight your ability to bring clarity to complex situations and how you've used data to drive decisions together with others.
✨Demonstrate Continuous Improvement Mindset
The organisation values continuous improvement, so come ready to discuss how you've identified opportunities for enhancement in previous roles. Think about specific tools or methods you've implemented that have made a difference, especially if they relate to data management or reporting.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the organisation's impact and how they measure success. Ask about their current challenges with data and systems, and how you can contribute to overcoming them. This will demonstrate your proactive approach and genuine interest in the role.
