At a Glance
- Tasks: Lead the development of Salesforce systems to enhance data management and impact reporting.
- Company: Join a dynamic organisation dedicated to making a difference for young Londoners.
- Benefits: Flexible working, professional development opportunities, and a supportive team environment.
- Other info: Collaborative role perfect for those who thrive on clarity and innovation.
- Why this job: Make a real impact by transforming data into meaningful insights for better decision-making.
- Qualifications: Experience with CRM systems and a passion for data-driven decision-making.
The predicted salary is between 35000 - 45000 £ per year.
The CRM & Impact Manager plays a central role in strengthening how MFL delivers and demonstrates its impact for young Londoners. Sitting within the Partnerships and Delivery team, this role ensures that high-quality data, effective systems, and meaningful insight underpin everything we do.
You will lead the development and ongoing optimisation of Salesforce and related systems, ensuring they support delivery, partnerships, fundraising, engagement and organisational learning. Working across teams, you will act as a key connector—bringing people, processes and data together to create a more consistent, efficient and scalable approach to how we work.
A core part of the role is improving how data is collected, managed and used. You will champion high standards of data quality and reporting, helping the organisation move from fragmented processes to joined-up, purposeful systems. This includes enabling teams to feel confident using data and systems in their day-to-day work, and providing practical guidance that builds capability across the organisation.
You will also play a critical role in shaping how MFL understands and shares its impact. By turning data into clear, meaningful insight, you will support better decision-making, strengthen programme design, and ensure we can clearly demonstrate our outcomes to partners, funders and stakeholders.
With a focus on continuous improvement, you will proactively explore opportunities to enhance systems and ways of working, including the use of emerging tools such as AI-assisted solutions. You will help ensure that the organisation focuses on the most valuable and proportionate data, keeping our approach purposeful, inclusive and aligned with our mission.
This is a highly collaborative role, well suited to someone who enjoys bringing clarity to complexity, working across teams, and using data and systems to make a real difference.
CRM and Impact Manager in London employer: Mayor
MFL is an exceptional employer that prioritises the growth and development of its employees while fostering a collaborative and inclusive work culture. As a CRM and Impact Manager, you will have the opportunity to lead innovative projects that directly impact young Londoners, supported by a commitment to continuous improvement and the use of cutting-edge tools. With a focus on meaningful data utilisation and a strong emphasis on employee engagement, MFL offers a rewarding environment where your contributions are valued and can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Impact Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work with CRM systems or data management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce or data analysis, make sure to highlight that in conversations. Share examples of how you've used data to drive decisions or improve processes.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to organisations you admire, like MFL, and express your interest in contributing to their mission. You never know what opportunities might arise!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in CRM and data management. Join webinars or online courses to boost your knowledge and show potential employers that you're committed to continuous improvement.
We think you need these skills to ace CRM and Impact Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data management and CRM systems. We want to see how your skills align with the role of CRM & Impact Manager, so don’t hold back on showcasing relevant projects!
Showcase Your Data Skills:Since this role is all about data quality and reporting, include specific examples of how you've improved data processes in previous roles. We love seeing numbers and outcomes, so if you can quantify your impact, do it!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex topics like data systems. Use bullet points where possible to make your achievements stand out.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mayor
✨Know Your Data
Make sure you understand the importance of data quality and reporting in this role. Brush up on how Salesforce works and be ready to discuss how you can improve data collection and management processes.
✨Show Your Collaborative Spirit
This role is all about teamwork, so be prepared to share examples of how you've successfully worked across different teams. Highlight your ability to connect people and processes to create efficient systems.
✨Demonstrate Impact Understanding
Be ready to talk about how you can turn data into meaningful insights. Think of specific instances where your data analysis led to better decision-making or improved programme design.
✨Embrace Continuous Improvement
Discuss your experience with optimising systems and exploring new tools, especially AI-assisted solutions. Show that you're proactive about finding ways to enhance processes and align them with organisational goals.
