At a Glance
- Tasks: Lead data management and optimise systems to enhance impact for young Londoners.
- Company: MFL, a mission-driven organisation focused on youth empowerment.
- Benefits: Flexible working, professional development, and a chance to make a real difference.
- Other info: Join a dynamic team dedicated to continuous improvement and innovation.
- Why this job: Shape how we understand impact and improve lives through data-driven insights.
- Qualifications: Experience in data management and a passion for collaboration.
The predicted salary is between 40000 - 50000 £ per year.
The CRM & Impact Manager plays a central role in strengthening how MFL delivers and demonstrates its impact for young Londoners. Sitting within the Partnerships and Delivery team, this role ensures that high-quality data, effective systems, and meaningful insight underpin everything we do.
You will lead the development and ongoing optimisation of Salesforce and related systems, ensuring they support delivery, partnerships, fundraising, engagement and organisational learning. Working across teams, you will act as a key connector—bringing people, processes and data together to create a more consistent, efficient and scalable approach to how we work.
A core part of the role is improving how data is collected, managed and used. You will champion high standards of data quality and reporting, helping the organisation move from fragmented processes to joined-up, purposeful systems. This includes enabling teams to feel confident using data and systems in their day-to-day work, and providing practical guidance that builds capability across the organisation.
You will also play a critical role in shaping how MFL understands and shares its impact. By turning data into clear, meaningful insight, you will support better decision-making, strengthen programme design, and ensure we can clearly demonstrate our outcomes to partners, funders and stakeholders.
With a focus on continuous improvement, you will proactively explore opportunities to enhance systems and ways of working, including the use of emerging tools such as AI-assisted solutions. You will help ensure that the organisation focuses on the most valuable and proportionate data, keeping our approach purposeful, inclusive and aligned with our mission.
This is a highly collaborative role, well suited to someone who enjoys bringing clarity to complexity, working across teams, and using data and systems to make a real difference.
CRM and Impact Manager employer: Mayor
MFL is an exceptional employer dedicated to making a meaningful impact on young Londoners. With a strong emphasis on collaboration and continuous improvement, we offer a supportive work culture that values data-driven decision-making and employee growth. Our commitment to high-quality systems and innovative tools ensures that you will have the resources and opportunities to thrive in your role as CRM and Impact Manager, all while contributing to a purposeful mission.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Impact Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work with CRM systems or data management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce or similar systems, make sure to highlight that in conversations. Share specific examples of how you’ve improved data processes or reporting in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to organisations you admire, like MFL, and express your interest in contributing to their mission. You never know what opportunities might arise!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in data management and CRM tools. Consider taking online courses or attending workshops to boost your knowledge and show potential employers that you’re committed to continuous improvement.
We think you need these skills to ace CRM and Impact Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data management and CRM systems. We want to see how your skills align with the role of CRM & Impact Manager, so don’t hold back on showcasing relevant projects!
Showcase Your Data Skills:Since this role is all about data quality and reporting, include specific examples of how you've improved data processes in previous roles. We love seeing numbers and outcomes, so if you can quantify your impact, do it!
Be Collaborative:This position is highly collaborative, so emphasise your teamwork experience. Share stories about how you've worked across different teams to achieve a common goal, especially in relation to data-driven projects.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Mayor
✨Know Your Data
Make sure you understand the importance of data in this role. Brush up on how data can drive decision-making and impact, especially in a collaborative environment. Be ready to discuss examples of how you've used data to improve processes or outcomes in previous roles.
✨Familiarise Yourself with Salesforce
Since you'll be leading the development and optimisation of Salesforce, it’s crucial to have a solid grasp of its functionalities. If you’ve worked with similar systems, be prepared to share your experiences and how they relate to enhancing organisational learning and partnerships.
✨Showcase Your Collaborative Spirit
This role is all about connecting people and processes. Think of examples where you’ve successfully collaborated across teams to achieve a common goal. Highlight your ability to bring clarity to complex situations and how you can help others feel confident using data.
✨Embrace Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing any initiatives you've led or participated in that focused on enhancing systems or processes. Mention your interest in emerging tools like AI-assisted solutions and how you see them fitting into the role.
