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- Tasks: Deliver exceptional patient service through reception, scheduling, and liaison duties.
- Company: Mayo Clinic Healthcare, a leader in patient care and innovation.
- Benefits: Competitive pay, supportive environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to providing top-notch patient care.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSE or equivalent and two years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Mayo Clinic Healthcare in London has an exciting opportunity for an experienced Patient Liaison Officer-Bank. The Patient Liaison Officer is a pivotal member of the healthcare team, responsible for delivering exceptional patient service through a blend of reception, scheduling, and liaison duties. This role ensures a seamless patient journey from initial enquiry through to post-consultation, supporting both clinical and administrative functions within the organisation.
KEY RESPONSIBILITIES- Reception Duties
- Greet and assist patients, visitors, and staff professionally, ensuring a welcoming and inclusive environment.
- Receive and screen phone calls, direct callers and visitors appropriately and manage patient flow within the facility.
- Handle requests, distribute mail and information, and perform clerical tasks such as data entry, filing, and supply management.
- Maintain confidentiality and adhere to organisational policies, supporting a diverse and respectful workplace.
- Demonstrate sensitivity, empathy, and excellent communication skills in all interactions.
- Scheduling Duties
- Independently create and manage patient appointments within the electronic medical record system for a complex, multispecialty practice.
- Gather and verify patient demographic and provider information to ensure accurate scheduling and eligibility assessment.
- Advise patients regarding co-payments, referral authorisations, and pre-service deposits, ensuring preparedness for procedures or visits.
- Coordinate care through electronic correspondence, ensuring timely follow-up documentation and management of outside medical records, imaging, and lab results.
- Respond to patient and healthcare team enquiries via telephone, online requests and fax, maintaining accuracy and thoroughness in all communications.
- Demonstrate flexibility in cross-coverage between front-of-house and reception desks as required.
- Patient Liaison Duties
- Convert self-pay enquiries and consultations to procedures, meeting pre-agreed targets and maximising conversion rates.
- Provide pre-consultations information and indicative pricing promptly to patients and relevant stakeholders.
- Book suitable clinic appointments for self-pay patients and manage the costing, distribution, and tracking of self-pay packages.
- Follow up with patients post-consultation to ensure understanding of treatment options, finance availability, and next steps.
- Organise and host consumer open events, capturing data and ensuring timely follow-up.
- Ensure compliance with regulatory requirements, Health and Safety standards, and confidentiality protocols.
- Track and report on bookings, conversion rates, and key performance indicators.
- General Certificate of Secondary Education (GCSE) or equivalent.
- Two years customer service experience in a multi-tasking environment (call centre, administrative/physician's office, appointment scheduler, retail/services industry).
- Customer service experience via telephone, written and face-to-face communications.
- Completion of a Medical Terminology course preferred.
- Proficient in MS Outlook, Excel, Word and electronic medical records systems.
- Medical/healthcare delivery environment experience and familiarity with clinical procedures/medical terminology is desirable.
- Must be fluent in English.
- Must have the right to work in the United Kingdom.
Patient Liaison Officer Bank-London employer: Mayo Clinic
Contact Detail:
Mayo Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Liaison Officer Bank-London
✨Tip Number 1
Get to know the company! Research Mayo Clinic Healthcare and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Liaison Officer, you'll need to demonstrate empathy and clarity. Role-play with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Patient Liaison Officer Bank-London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Liaison Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience related to reception, scheduling, or patient liaison duties. We’re looking for examples that demonstrate your ability to handle multiple tasks while providing exceptional service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Mayo Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Liaison Officer. Familiarise yourself with the key tasks like managing patient appointments and providing exceptional service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples that highlight your ability to interact with patients and colleagues effectively. Think about times when you’ve handled difficult situations or provided outstanding customer service, and be ready to share these stories.
✨Demonstrate Empathy and Sensitivity
In healthcare, empathy is crucial. Be prepared to discuss how you would handle sensitive situations with patients. Share experiences where you’ve shown understanding and support, as this will resonate well with the interviewers looking for someone who can create a welcoming environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, patient care philosophy, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.