At a Glance
- Tasks: Deliver exceptional patient service through reception, scheduling, and liaison duties.
- Company: Join Mayo Clinic, a top-ranked healthcare provider dedicated to innovation and employee support.
- Benefits: Earn £19.00 per hour with flexible part-time hours and a supportive work environment.
- Other info: Opportunity for career advancement in a diverse and inclusive workplace.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic healthcare setting.
- Qualifications: GCSE or equivalent and two years of customer service experience required.
The predicted salary is between 19 - 19 £ per hour.
Mayo Clinic Healthcare in London has an exciting opportunity for an experienced Patient Liaison Officer-Bank. The Patient Liaison Officer is a pivotal member of the healthcare team, responsible for delivering exceptional patient service through a blend of reception, scheduling, and liaison duties. This role ensures a seamless patient journey from initial enquiry through to post-consultation, supporting both clinical and administrative functions within the organisation.
KEY RESPONSIBILITIES
- Reception Duties
- Greet and assist patients, visitors, and staff professionally, ensuring a welcoming and inclusive environment.
- Receive and screen phone calls, direct callers and visitors appropriately and manage patient flow within the facility.
- Handle requests, distribute mail and information, and perform clerical tasks such as data entry, filing, and supply management.
- Maintain confidentiality and adhere to organisational policies, supporting a diverse and respectful workplace.
- Demonstrate sensitivity, empathy, and excellent communication skills in all interactions.
- Scheduling Duties
- Independently create and manage patient appointments within the electronic medical record system for a complex, multispecialty practice.
- Gather and verify patient demographic and provider information to ensure accurate scheduling and eligibility assessment.
- Advise patients regarding co-payments, referral authorisations, and pre-service deposits, ensuring preparedness for procedures or visits.
- Coordinate care through electronic correspondence, ensuring timely follow-up documentation and management of outside medical records, imaging, and lab results.
- Respond to patient and healthcare team enquiries via telephone, online requests and fax, maintaining accuracy and thoroughness in all communications.
- Demonstrate flexibility in cross-coverage between front-of-house and reception desks as required.
- Convert self-pay enquiries and consultations to procedures, meeting pre-agreed targets and maximising conversion rates.
- Provide pre-consultations information and indicative pricing promptly to patients and relevant stakeholders.
- Book suitable clinic appointments for self-pay patients and manage the costing, distribution, and tracking of self-pay packages.
- Follow up with patients post-consultation to ensure understanding of treatment options, finance availability, and next steps.
- Organise and host consumer open events, capturing data and ensuring timely follow-up.
- Ensure compliance with regulatory requirements, Health and Safety standards, and confidentiality protocols.
- Track and report on bookings, conversion rates, and key performance indicators.
Qualifications
- General Certificate of Secondary Education (GCSE) or equivalent.
- Two years customer service experience in a multi-tasking environment (call centre, administrative/physician's office, appointment scheduler, retail/services industry).
- Customer service experience via telephone, written and face-to-face communications.
- Completion of a Medical Terminology course preferred.
- Proficient in MS Outlook, Excel, Word and electronic medical records systems.
- Medical/healthcare delivery environment experience and familiarity with clinical procedures/medical terminology is desirable.
- Must be fluent in English.
- Must have the right to work in the United Kingdom.
About Us
Mayo Clinic is top-ranked in more specialties than any other healthcare provider according to U.S. News & World Report. As we prioritise patient needs, we remain equally dedicated to our employees. With advancement opportunities for a fulfilling career at Mayo Clinic, you'll thrive in a supportive environment that fosters innovation and champions belonging while providing essential resources for your success.
About the Team
Our commitment to improving lives and advancing medicine knows no borders. Mayo Clinic International focuses on expanding our global reach by building strong connections with collaborators, clients, communities, and patients worldwide. By aligning our international efforts within strategic areas, Mayo Clinic is positioned to Cure, Connect, and Transform healthcare on a global scale.
It is the policy of Mayo Clinic not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Patient Liaison Officer Bank-London employer: Mayo Career Site UK
Mayo Clinic Healthcare in London is an exceptional employer, offering a supportive and innovative work environment where employees are valued and encouraged to grow. As a Patient Liaison Officer, you will play a crucial role in enhancing patient experiences while benefiting from opportunities for professional development and a commitment to diversity and inclusion. With a focus on employee well-being and career advancement, Mayo Clinic stands out as a leader in healthcare, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Liaison Officer Bank-London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know someone at Mayo Clinic. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Mayo Clinic's values and recent achievements. We want to see how you align with our mission of delivering exceptional patient service, so come ready to share your thoughts!
✨Tip Number 3
Practice your communication skills! As a Patient Liaison Officer, you'll need to demonstrate empathy and clarity. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Mayo Clinic.
We think you need these skills to ace Patient Liaison Officer Bank-London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Liaison Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and staff, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Highlight Relevant Experience:If you've worked in a healthcare setting or have experience with scheduling and administrative tasks, make sure to emphasise that! We love seeing candidates who understand the ins and outs of patient care and can hit the ground running.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Mayo Career Site UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Liaison Officer. Familiarise yourself with the key tasks like managing patient appointments and providing exceptional service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively interacted with patients or customers in the past. Think about situations where you had to handle difficult conversations or provide sensitive information, and be ready to discuss these during the interview.
✨Demonstrate Empathy and Sensitivity
The Patient Liaison Officer needs to be empathetic and sensitive to patients' needs. Prepare to share experiences where you've shown understanding and compassion in a customer service setting. This will highlight your ability to create a welcoming environment for patients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple tasks. Practice responding to questions like how you would handle a scheduling conflict or a frustrated patient. This will help you think on your feet and showcase your ability to thrive in a busy environment.
