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- Tasks: Lead client services, ensuring top-notch operational support and client experience.
- Company: Join a leading Asset Manager known for excellence in client service.
- Benefits: Enjoy a hybrid work model with flexibility and a dynamic team environment.
- Why this job: Be part of a high-impact role that shapes client relationships and drives business success.
- Qualifications: Bring 15+ years of experience in asset management to the table.
- Other info: This is a unique opportunity to enhance client and investment reporting functions.
The predicted salary is between 72000 - 108000 £ per year.
Client Account Services Director
Mayford James London, United Kingdom
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This leading Asset Manager is looking for an experienced Client Services Director to join the existing team across Onboarding, Client Services and Investment Reporting.
You will be responsible for the oversight of the entire client experience to ensure:
- The provision of a proactive and first-class level of day-to-day operational servicing of clients
- The team is working with Relationship Managers to understand service delivery and strategy
- Ensuring the best possible client service experience
- The development of insight across the space to ensure requirements are met
- The provision of operational support to the sales process (DDs/RFPs) and support business development activities
- A superb front-line service to all clients and third parties
- Leading and enhancing the Client and Investment Reporting function
- Owning operational due diligence
- Operating at a consistently high level
You will likely possess:
- A minimum of 15 years experience within a similar role within Asset Management
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Client Account Services Director | London, UK | Hybrid employer: Mayford James
Contact Detail:
Mayford James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Services Director | London, UK | Hybrid
✨Tip Number 1
Make sure to highlight your extensive experience in client services and asset management during the interview. Prepare specific examples of how you've enhanced client experiences in previous roles.
✨Tip Number 2
Familiarize yourself with the latest trends in client servicing and investment reporting. Being able to discuss current industry practices will show your commitment to staying ahead in the field.
✨Tip Number 3
Network with professionals in the asset management sector. Attend relevant events or webinars to connect with potential colleagues and gain insights into the company culture at Mayford James.
✨Tip Number 4
Prepare to discuss how you can support business development activities. Think about strategies you've implemented in the past that have successfully contributed to sales processes and client retention.
We think you need these skills to ace Client Account Services Director | London, UK | Hybrid
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Account Services Director position. Understand the key responsibilities and required experience, especially the emphasis on client service and operational support.
Tailor Your CV: Customize your CV to highlight relevant experience in asset management and client services. Focus on your achievements in similar roles, particularly those that demonstrate your ability to enhance client experiences and lead teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client services and your extensive experience in asset management. Use specific examples to illustrate how you have successfully managed client relationships and improved service delivery in previous roles.
Highlight Leadership Skills: Since the role involves leading a team, make sure to emphasize your leadership skills and experience. Discuss how you have motivated teams, driven performance, and contributed to business development activities in your past positions.
How to prepare for a job interview at Mayford James
✨Showcase Your Experience
With a minimum of 15 years in a similar role, be ready to discuss specific examples from your past that highlight your expertise in client services and asset management. Prepare to explain how your experience aligns with the responsibilities outlined in the job description.
✨Understand the Client Journey
Demonstrate your knowledge of the entire client experience by discussing how you have previously ensured a proactive and first-class service. Be prepared to share strategies you've implemented to enhance client satisfaction and operational efficiency.
✨Collaborative Mindset
Since the role involves working closely with Relationship Managers, emphasize your ability to collaborate effectively. Share examples of how you've worked with cross-functional teams to improve service delivery and meet client needs.
✨Operational Excellence
Highlight your experience in operational due diligence and supporting business development activities. Be ready to discuss how you've contributed to the sales process, including your involvement in due diligence and RFPs, showcasing your operational support skills.
