At a Glance
- Tasks: Provide top-notch customer service through phone, email, and in-person interactions.
- Company: Join the friendly team at Mayflower Theatre and Studios.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Be part of an exciting arts scene and help customers enjoy unforgettable experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
We are seeking an experienced Ticketing Assistant to join our dedicated, friendly Ticketing Team to provide first class service to our customers through telephone, face to face and e-mail interactions. The role will be offered based on an annualised hours contract of 1560 hours per year - an average of 30 hours per week (5 shifts on average) – this will include evenings and weekends.
Your main responsibilities will be:
- Assist in the areas of inbound and outbound sales activity and enquiries through all sales channels. This includes in person at our Box Offices at Mayflower Theatre and Mayflower Studios, over the phone and through email.
- Ensure a good knowledge and promotion of Mayflower programme, services and events.
- Advise appropriately on the Theatre and the Studio’s accessibility in relation to the customer requirements and offer any available discounting or assistance.
- Assist with the upkeep and accuracy of patron data in accordance with the Data Protection Act.
- Proficient accurate use of the ticketing system, Tessitura.
- Ensure knowledge and compliance of the general terms and conditions of sale.
- Be proactive and knowledgeable in the support of Mayflower charitable efforts and aims.
- Efficient communication of any relevant information to support the operation and other departments.
- Be aware of and follow Mayflower Health and Safety and security procedures.
- Assist with general office duties and ensuring the offices are kept tidy.
- Perform any reasonable duties as assigned by Head of Sales and Marketing, Ticketing Manager, Deputy Ticketing Manager and Ticketing Team Leaders.
Essential qualities:
- Have experience of dealing with indirect communication with customers on the telephone.
- Have experience of dealing with indirect communication with customers on the email.
- Confident in occasional direct customer service.
- Have experience of using the Microsoft Suite.
- Have excellent written and verbal communication skills.
Mayflower is committed to safeguarding - protecting young people and adults with needs for care and support. As such, any roles involving any type of regulated activity with young people and adults with needs for care and support are subject to a safer recruitment process, including Enhanced DBS clearance before taking up the role along with the collection of references. We ensure that we have a range of policies and procedures in place which promote safeguarding, diversity & inclusion and safer working practice across Mayflower.
Interviews will take place on the 3rd & 4th September 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Ticketing Assistant in Southampton employer: Mayflower
As an Install Engineer with us, you'll enjoy a stable and rewarding career focused on delivering high-quality washroom solutions to our valued customers. Our supportive work culture fosters professional growth, offering you opportunities to enhance your skills while enjoying generous benefits like 23 days of holiday and a competitive salary. Join us in a role that not only values your contributions but also prioritises your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Assistant in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mayflower. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mayflower before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Assistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mayflower:Your cover letter is your chance to shine! Tell us why you want to work at Mayflower specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mayflower!
How to prepare for a job interview at Mayflower
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
