At a Glance
- Tasks: Lead a vibrant team to create an unforgettable theatre experience for all visitors.
- Company: Join a dynamic theatre known for its welcoming atmosphere and live performances.
- Benefits: Flexible hours, competitive pay, and the chance to work in a lively environment.
- Other info: Ideal for those who thrive under pressure and love working with people.
- Why this job: Be at the heart of live events, making every audience member feel valued and safe.
- Qualifications: Experience in customer service and team leadership in fast-paced settings.
The predicted salary is between 24000 - 30000 £ per year.
As Front of House Team Leader, you will play a key role in creating a warm, welcoming and professional experience for everyone who visits the theatre. Working at the heart of the Front of House operation, you will lead by example, supporting the team to deliver excellent customer care across performances, events and day-to-day activity. You will help ensure our audiences feel safe, informed and valued, while working closely with colleagues across the organisation to support the smooth running of the venue. This is a fantastic opportunity for someone who enjoys working with people, thrives in a busy live performance environment, and takes pride in delivering exceptional service.
The role will be offered based on an annualised hours contract of 1040 hours per year - an average of 3-5 shifts or 20 hours (average) per week – including afternoons, evenings, and weekends. All applicants must be available for weekend work and must be available to work over the busy Christmas period, including performances on Boxing Day.
Your main responsibilities will be:
- Support the smooth running of all Front of House activity, ensuring excellent customer service and a safe, welcoming environment
- Confidently handle customer queries, complaints and incidents, achieving positive outcomes
- Lead, motivate and support Front of House and Bar teams, promoting a positive, team-focused culture
- Promote and maximise sales opportunities
- Act as a responsible Personal Licence Holder when bars are open to the public
- Support staff training, encourage good practice, and ensure policies and procedures are followed
- Act as a First Aider, responding calmly and confidently to incidents
- Assist with the delivery of events, including corporate functions, Afternoon Teas and VIP experiences
Our ideal applicant will have:
- Demonstrable experience delivering high standards of customer service in a customer-facing environment
- Clear evidence of confidently handling customer complaints or incidents and achieving positive outcomes
- Proven experience of leading or supervising teams in a fast-paced environment
- Strong verbal communication skills, evidenced through customer interaction and team coordination
- Ability to prioritise tasks and manage workload effectively during busy operational periods
- Evidence of remaining calm under pressure and making sound decisions in live situations
- Track record of promoting or achieving sales targets, upselling or increasing secondary spend
- Knowledge of (or willingness to obtain) Personal Licence and understanding of licensing requirements
- Experience of following and enforcing policies and procedures, particularly relating to safety or compliance
- Experience of coaching, training or supporting the development of others
- Flexible working approach, with experience of supporting events, functions or varied operational demands
We are committed to ensuring a fair process for all candidates. If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team.
Front Of House Team Leader in Southampton employer: Mayflower
As an Install Engineer with us, you'll enjoy a stable and rewarding career focused on delivering high-quality washroom solutions to our valued customers. Our supportive work culture fosters professional growth, offering you opportunities to enhance your skills while enjoying generous benefits like 23 days of holiday and a competitive salary. Join us in a role that not only values your contributions but also prioritises your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Team Leader in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mayflower. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mayflower
Don't be shy about reaching out to Mayflower directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Team Leader in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mayflower and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mayflower
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
