At a Glance
- Tasks: Join our friendly Ticketing Team to provide top-notch customer service through various channels.
- Company: Mayflower Theatre, the largest theatre on the South Coast, offering diverse shows.
- Benefits: Enjoy employee assistance, state-of-the-art IT equipment, and volunteer days.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a vibrant cultural hub and make a real impact in the community.
- Qualifications: Experience in customer communication and proficiency in Microsoft Suite required.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an experienced Ticketing Assistant to join our dedicated, friendly Ticketing Team to provide first class service to our customers through telephone, face to face and e-mail interactions. The role will be offered based on a full-time basis of 37.5 hours per week – this will include evenings and weekends.
Your main responsibilities will be:
- Assist in the areas of inbound and outbound sales activity and enquiries through all sales channels. This includes in person at our Box Offices at Mayflower Theatre and Mayflower Studios, over the phone and through email.
- Ensure a good knowledge and promotion of Mayflower programme, services and events.
- Advise appropriately on the Theatre and the Studio’s accessibility in relation to the customer requirements and offer any available discounting or assistance.
- Assist with the upkeep and accuracy of patron data in accordance with the Data Protection Act.
- Proficient accurate use of the ticketing system, Tessitura.
- Ensure knowledge and compliance of the general terms and conditions of sale.
- Be proactive and knowledgeable in the support of Mayflower charitable efforts and aims.
- Efficient communication of any relevant information to support the operation and other departments.
- Be aware of and follow Mayflower Health and Safety and security procedures.
- Assist with general office duties and ensuring the offices are kept tidy.
- Take ownership of a designated specialist area, acting as the primary point of contact to provide proactive guidance and develop wider team knowledge.
- Undertake Shift Lead responsibilities on an ad-hoc basis (paid at an enhanced rate for hours worked).
- Perform any reasonable duties as assigned by Head of Sales and Marketing, Ticketing Manager, Deputy Ticketing Manager and Ticketing Team Leaders.
Essential qualities:
- Have experience of dealing with indirect communication with customers on the telephone.
- Have experience of dealing with indirect communication with customers on the email.
- Confident in occasional direct customer service.
- Have experience of using the Microsoft Suite.
- Have excellent written and verbal communication skills.
We are committed to ensuring a fair process for all candidates. If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team at recruitment@mayflower.org.uk or on 02380 711800 ext. 0.
Interviews will take place on the 31st July 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
The company Mayflower Theatre is the largest theatre on the South Coast with 2,271 seats in the auditorium. The Theatre’s aim is to bring a diverse range of shows to Southampton. We present a mixture of spectacular touring productions, from musicals to dance, opera, drama, ballet and comedy. Mayflower Studios is a cultural and community hub. We present family shows, dance, musicals, music, comedy, circus, cabaret, spoken word, and visual arts. We put participation at the heart of everything we do.
At Mayflower we aim for employees to feel a genuine sense of ownership, inspired by our shared values of respect, collaboration, integrity, excellence and clarity, which shape how we work and how we support one another.
Benefits include:
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
Ticketing Asssistant in Southampton employer: Mayflower Theatre
Mayflower Theatre is an exceptional employer, offering a vibrant work culture where employees are encouraged to take ownership and thrive in a collaborative environment. With a commitment to employee growth, we provide opportunities for professional development alongside benefits like an Employee Assistance Programme and state-of-the-art IT equipment. Located in the heart of Southampton, our venues not only host a diverse range of performances but also foster community engagement, making every day at Mayflower a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Asssistant in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mayflower Theatre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mayflower Theatre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Asssistant in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mayflower Theatre:Your cover letter is your chance to shine! Tell us why you want to work at Mayflower Theatre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mayflower Theatre!
How to prepare for a job interview at Mayflower Theatre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
