Ticketing Assistant in Southampton

TICKETING ASSISTANT – Annualised Hours
average 30 hours per week

We are seeking an experienced Ticketing Assistant to join our dedicated, friendly Ticketing Team to provide first class service to our customers though telephone, face to face and e-mail interactions.

The role will be offered based on an annualised hours contracts of 1560 hours per year - an average of 30 hours per week (5 shifts on average) – this will include evenings, and weekends.

Your main responsibilities will be:

• Assist in the areas of inbound and outbound sales activity and enquiries through all sales channels. This includes in person at our Box Offices at Mayflower Theare and Mayflower Studios, over the phone and through email
• Ensure a good knowledge and promotion of Mayflower programme, services and events
• Advise appropriately on the Theatre and the Studio’s accessibility in relation to the customer requirements and offer any available discounting or assistance
• Assist with the upkeep and accuracy of patron data in accordance with the Data Protection Act
• Proficient accurate use of the ticketing system, Tessitura
• Ensure knowledge and compliance of the general terms and conditions of sale
• Be proactive and knowledgeable in the support of Mayflower charitable efforts and aims
• Efficient communication of any relevant information to support the operation and other departments
• Be aware of and follow Mayflower Health and Safety and security procedures
• Assist with general office duties and ensuring the offices are kept tidy
• Perform any reasonable duties as assigned by Head of Sales and Marketing, Ticketing Manager, Deputy Ticketing Manager and Ticketing Team Leaders.

Essential qualities:

• Have experience of dealing with indirect communication with customers on the telephone
• Have experience of dealing with indirect communication with customers on the email
• Confident in occasional direct customer service
• Have experience of using the Microsoft Suite
• Have excellent written and verbal communication skills

Mayflower is committed to safeguarding - protecting young people and adults with needs for care and support. As such, any roles involving any type of regulated activity with young people and adults with needs for care and support are subject to a safer recruitment process, including Enhanced DBS clearance before taking up the role along with the collection of references. We ensure that we have a range of policies and procedures in place which promote safeguarding, diversity & inclusion and safer working practice across Mayflower.

We understand that some candidates may choose to use AI tools to assist with their application. If you do, we kindly encourage you to keep the following in mind:

• Let your personality shine through: AI-generated responses can sometimes feel generic or impersonal. Your application is a chance to showcase your unique experiences, skills, and enthusiasm—make sure your voice comes through clearly.
• Show your genuine interest: A personal touch can make a big difference. Applications that reflect your own words and motivations often stand out more and help us get to know you better.
• Be accurate and honest: It’s important that all information you provide is truthful and genuinely reflects your background and experience.
• Prepare for the next steps: If your application relies heavily on AI, it may be harder to speak confidently about your experiences during interviews. We want you to feel prepared and authentic throughout the process.

The job description can be found at the bottom of our job advert on our recruitment portal located on https://www.mayflower.org.uk/about/jobs-and-opportunities/ . This is also where you can find the information of how to apply.

We are committed to ensuring a fair process for all candidates. For more details, please see our Diversity and Inclusion statement on our website’s jobs and opportunities page on the link above.

If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team at recruitment@mayflower.org.uk or on 02380 711800 ext. 0. You can also contact us with any further questions you may have.

Interviews will take place on the 3rd & 4th September 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Mayflower Theatre is the largest theatre on the South Coast with 2,271 seats in the auditorium. The Theatre’s aim is to bring a diverse range of shows to Southampton. We present a mixture of spectacular touring productions, from musicals to dance, opera, drama, ballet and comedy.

Mayflower Studios is a cultural and community hub. We present family shows, dance, musicals, music, comedy, circus, cabaret, spoken word, and visual arts. We put participation at the heart of everything we do.

Both the Theatre and Studios operate under the Mayflower brand. Collectively we provide Inspiring Experiences to all who engage with each venue.

At Mayflower we aim for employees to feel a genuine sense of ownership, inspired by our shared values of respect, collaboration, integrity, excellence and clarity, which shape how we work and how we support one another.