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- Tasks: Unlock and secure the venue, monitor CCTV, and provide top-notch customer service.
- Company: Join the largest theatre on the South Coast, known for diverse shows and community engagement.
- Benefits: Earn £13.36 per hour with flexible hours and a supportive work environment.
- Why this job: Be part of an inspiring team that creates memorable experiences for visitors.
- Qualifications: Experience in security, customer service, and familiarity with safety protocols preferred.
- Other info: Opportunity for career growth in a vibrant cultural hub.
The predicted salary is between 20841 - 20841 £ per year.
Reception and Venue Security Assistant
30 Hours per week
Mayflower Theatre is the largest theatre on the South Coast with 2,271 seats in the auditorium. The Theatre\’s aim is to bring a diverse range of shows to Southampton. We present a mixture of spectacular touring productions, from musicals to dance, opera, drama, ballet and comedy.
MAST Mayflower Studios is a cultural and community hub. We present family shows, dance, musicals, music, comedy, circus, cabaret, spoken word, and visual arts. We put participation at the heart of everything we do.
Both the Theatre and Studios operate under the Mayflower brand. Collectively we provide Inspiring Experiences to all who engage with each venue.
This role will be across both of our venues, however the majority of the role will be based at Mayflower Studios.
Reception and Security Assistant
Your main responsibilities will be:
· Unlocking/locking the building
· Monitoring CCTV
- Providing excellent customer service to visitors to Reception, welcoming them in a polite and professional manner and ensuring they are guided appropriately.
- Assisting in providing a safe & secure environment throughout the building.
- Ensuring visitors are aware of the organisation\’s relevant safe practices whilst visiting.
- Supporting the administrative tasks of the department.
- Supporting customers with booking enquiries and operate the shop /merchandise counter as appropriate.
Our ideal applicant will have experience with:
- Security and fire alarms (including CCTV monitoring)
- Reception/customer service
- Security in a public venue
- Action Counters Terrorism (ACT) and See, Check and Notify (SCaN) protocols
- Security Industry Authority Licence (SIA) preferred
The role is 30 hours per week. The days will be varied and will include evening and weekends, therefore flexibility is essential.
Salary is £20,841 per annum (£13.36 per hour) with benefits.
Mayflower is committed to safeguarding – protecting young people and adults with needs for care and support. As such, any roles involving any type of regulated activity with young people and adults with needs for care and support are subject to a safer recruitment process, including Enhanced DBS clearance before taking up the role along with the collection of references. We ensure that we have a range of policies and procedures in place which promote safeguarding, diversity & inclusion and safer working practice across Mayflower.
How to apply:
Full details including job descriptions and how to apply can be found at
We are committed to ensuring a fair process for all candidates. For more details, please see our Diversity and Inclusion statement on our website\’s jobs and opportunities page on the link above.
If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team at or on ext. 0. You can also contact us with any further questions you may have.
Closing date: 21 September 2025 we reserve the right to close this vacancy early if we receive sufficient applications for the role, therefore if you are interested, please submit your application as soon as possible.
Job Types: Part-time, Permanent
Pay: £13.36 per hour
Expected hours: 30 per week
Language:
- English (preferred)
Work Location: In person
Reception and Venue Security Assistant employer: Mayflower Theatre
Contact Detail:
Mayflower Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Venue Security Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Mayflower Theatre and MAST Mayflower Studios. Understanding the layout and the shows they host will help you stand out during interviews and show your genuine interest.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at the venues. Building relationships can give us insider info and might even lead to a referral!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you can showcase your ability to handle inquiries and ensure visitor safety.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mayflower. Don’t wait too long; apply early!
We think you need these skills to ace Reception and Venue Security Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to highlight any relevant experience you have in your application. We want to see how you can create a welcoming atmosphere for our visitors!
Be Clear About Your Availability: Flexibility is key for this position, so let us know your availability upfront. If you can work evenings and weekends, mention it! It’ll help us see how you fit into our schedule.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. A tailored application shows us you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Mayflower Theatre
✨Know Your Venue
Before the interview, take some time to research Mayflower Theatre and MAST Mayflower Studios. Familiarise yourself with their shows, community involvement, and overall mission. This will not only show your genuine interest but also help you answer questions more effectively.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in security, customer service, or working in public venues. Be ready to share specific examples of how you've handled challenging situations or provided excellent service, as this role requires a blend of both skills.
✨Understand Safety Protocols
Since the role involves ensuring a safe environment, brush up on relevant safety protocols like ACT and SCaN. Being able to discuss these during your interview will demonstrate your preparedness and commitment to maintaining safety standards.
✨Show Flexibility and Team Spirit
This position requires flexibility with hours, including evenings and weekends. Be prepared to discuss your availability and how you can contribute positively to the team dynamic. Showing that you're a team player who can adapt to changing schedules will make you stand out.