At a Glance
- Tasks: Install and maintain HP/Xerox printers while providing top-notch support and training.
- Company: Join a leading tech company focused on innovative printing solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting career path with hands-on engineering and analytical challenges.
- Why this job: Be part of a dynamic team making a real difference in print technology.
- Qualifications: 3-5 years experience with HP/Xerox printers and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled and experienced HP/Xerox Printer Engineer / Analyst to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions—including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction.
Key Responsibilities:
- Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.
- Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.
- Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.
- Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.
- Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.
- Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).
Experience and Skills:
- Minimum 3–5 years of experience supporting Xerox and HP printer environments, including production-class equipment.
- Proven experience with Xerox solutions (e.g. Workplace Suite).
- Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.
- Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.
- Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.
- Ability to interpret technical manuals, service bulletins, and diagnostic tools.
- Excellent customer service skills, with the ability to work independently or as part of a field team.
Desirable:
- HP Certified Technician.
- Xerox Solutions or Production Printer Certifications.
- CompTIA A+, Network+, or equivalent IT certification.
Mayflower is acting as an Employment Agency in relation to this vacancy.
Locations
IT Engineer - West UK (Printing/HP/Xerox) in Newport, Wales employer: Mayflower Recruitment Ltd
At Mayflower, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our team members benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that values work-life balance. Located in the West UK, our commitment to employee growth and satisfaction makes us a standout choice for those seeking a rewarding career in IT engineering.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer - West UK (Printing/HP/Xerox) in Newport, Wales
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to HP and Xerox solutions. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with HP and Xerox printers. Include any projects where you’ve implemented print solutions or provided training. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their specific needs and mention how your experience aligns with their requirements. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that IT Engineer position!
We think you need these skills to ace IT Engineer - West UK (Printing/HP/Xerox) in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with HP and Xerox printers. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to installation, configuration, and support of print solutions.
Show Off Your Technical Skills:We love tech-savvy candidates! Be sure to include any certifications or hands-on experience you have with print management software and troubleshooting methodologies. This will help us see your expertise at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mayflower Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HP and Xerox printers, especially the models you'll be working with. Familiarise yourself with their installation processes, common troubleshooting issues, and any relevant software like the Xerox Workplace Suite or HP Access Control.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you approached them. This will demonstrate your analytical skills and hands-on experience.
✨Practice Your Customer Service Approach
Since this role involves client interaction, be ready to showcase your customer service skills. Think of scenarios where you’ve trained end-users or provided support, and how you ensured their satisfaction. Highlight your ability to communicate complex technical information in an easy-to-understand way.
✨Document Your Achievements
Bring along a portfolio or notes that outline your previous work experiences, particularly any documentation you've created for technical processes or service activities. This shows your attention to detail and commitment to maintaining high standards in line with SLAs.
