Operations / Customer / Data Executive - Energy - Newbury

Operations / Customer / Data Executive - Energy - Newbury

Newbury Full-Time No working from home possible
Mayflower Recruitment Ltd

At a Glance

  • Tasks: Support customers and partners in the energy sector, ensuring smooth onboarding and contract management.
  • Company: Join a rapidly growing energy broker with a friendly and supportive culture.
  • Benefits: Competitive salary, opportunities for growth, and a chance to make a real impact.
  • Other info: Great opportunity for career development in a fast-paced environment.
  • Why this job: Be part of a dynamic team driving customer success in the renewable energy space.
  • Qualifications: Experience in operations, preferably in energy, with strong analytical skills.
Our client is a rapidly growing energy broker and to keep up with that demand we are looking to strengthen our service and support offering to both our partners and customers. We are looking for an Operations Executive to join our friendly business. Have you got experience of working within the Energy sector? We are looking for someone with a good work ethic, shows initiative and reliability, as well as experience in the energy sector. The Operations Executive is responsible for ensuring customer contracts are procured successfully with our partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team will work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that our partners or customers may have. Using various supplier CRM portals, process and monitor customer contracts. Understand customer needs and ensure our service and products provide maximum value and satisfaction. Support customer and suppliers with objection resolution. Ensure proper adoption of the company's portals by providing training or support. Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry. Analyse customer health metrics (e.g. portal usage, engagement, service requests, renewal rates) to make data-driven decisions. Develop reports and dashboards to track customer success and identify trends or issues. Experience: 2-5 years of experience in an operational role preferably within the energy sector, but not essential. Ability to manage multiple accounts simultaneously with attention to detail. Data-driven mindset, comfortable with analytics and reporting tools. Previous experience with Salesforce. Familiarity with renewable energy options and sustainability initiatives. Desirable - Bachelor's degree in business, marketing, communications, or a related field

Operations / Customer / Data Executive - Energy - Newbury employer: Mayflower Recruitment Ltd

Mayflower Recruitment Ltd is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation in the fire and security sector. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact across South London and the SE UK. Join us to be part of a forward-thinking company that values your contributions and supports your professional journey.

Mayflower Recruitment Ltd

Contact Details:

Mayflower Recruitment Ltd Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Operations / Customer / Data Executive - Energy - Newbury

Get Involved with Industry Events

The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!

Join Energy-focused Online Communities

Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.

Consider Industry Certifications

Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.

Apply ThroughMayflower Recruitment Ltd's Website

Don’t forget to apply directly through Mayflower Recruitment Ltd's website for the full-time Operations / Customer / Data Executive - Energy - Newbury role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!

We think you need these skills to ace Operations / Customer / Data Executive - Energy - Newbury

Experience in the Energy Sector
Customer Relationship Management (CRM)
Data Analysis
Attention to Detail
Problem-Solving Skills
Communication Skills
Report Development

Some tips for your application 🫡

Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.

Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.

Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mayflower Recruitment Ltd. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.

Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!

How to prepare for a job interview at Mayflower Recruitment Ltd

Show Your Passion for Renewable Energy

In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Mayflower Recruitment Ltd.

Brush Up on Industry Regulations

Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.

Highlight Teamwork and Project Management Skills

Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Mayflower Recruitment Ltd.

Prepare for Technical Assessments

Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.