Overall Job Purpose:-
To be part of a team the owns key support functions as follows:
Print Consumable related customer interactions & support
Print Meter Management program
System administration
Engineer Call Scheduling
Key Responsibilities:-
Excellent communication skills
Acting as a first point of contact via telephone, email or ticket to customer or internal related queries
To liaise with customers in relation to consumable queries keeping customers informed
Be proactive with the Meter Management program while multitasking with other role requirements
Meter Management Reporting
Engineer call scheduling and liaising with customers, keeping them informed of ETA’s
Conscientious with attention to detail
Diligently maintain asset management records
Keep training up to date
Enjoy working as part of a team
Experience, Personal Qualities and Skills
Excellent customer facing phone manner
Executing detailed administration instructions in a timely manner
The ability to prioritise workload and work in an organised manner
Skilled in the use of Microsoft Teams, Word, Excel, Outlook and PowerPoint
Must be self-motivated and able to be an effective team player
Must have pride in delivering the best Service possible
To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. Good working knowledge of Microsoft excel is required.
Mayflower is acting as an Employment Agency in relation to this vacancy.
