Helpdesk Engineer - Aberdeen

Overall Job Purpose:-

To be part of a team that owns key support functions as follows:

Hardware break fix support and management

Printer configuration and ongoing management

Software installation and ongoing management

Key Responsibilities:-

Acting as a first point of contact via telephone, email or ticket to customer or internal related queries

To liaise with customers in relation to support queries keeping customers informed

Work to SLAs, personal KPIs and strategic objectives

Creating/Updating KB articles

Management of ServiceNow Ticketing system

Keep training up to date

Experience, Personal Qualities and Skills:-

Excellent customer facing phone manner and communication skills

Great analytical skills and thinking

Executing detailed administration instructions in a timely manner

The ability to prioritise workload and work in an organised manner

Skilled use and support of Microsoft Teams, Word, Excel and PowerPoint

Good working knowledge of O365, Windows server & Active Directory

ServiceNow experience advantageous but not essential

Work in a previous helpdesk role advantageous but not essential

Must be self-motivated and able to be an effective team player

Must have pride in delivering the best Service possible

Enjoy working as part of a team

To be considered for this opportunity it is essential you have a professional work ethic with excellent attention to detail. Strong customer facing skills with the ability to multitask with accuracy is also required. ITIL and Microsoft accreditations would be beneficial but not essential.

Mayflower is acting as an Employment Agency in relation to this vacancy.