At a Glance
- Tasks: Manage strategic customer relationships and drive account growth in a remote setting.
- Company: Join a leading company in the UCaaS/CCaaS industry with a focus on innovation.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities for career advancement and collaboration across teams.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for a Senior Account Manager with strong UCaaS / CCaaS experience for a leading company. Manage and develop strategic customer relationships across customer base and selective new client acquisition. Responsible for protecting and growing recurring revenue, improving customer outcomes and identifying opportunities to expand services through long-term account development and trusted advisory engagement. Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth.
Core Responsibilities:
- To always maintain a high level of customer service and business integrity.
- To always be presentable both in appearance and manner.
- To promote the business and look for additional sales opportunities.
- Constant and ongoing awareness of industry products, technology and direction.
Skills/Knowledge:
- Strategic account management.
- Executive stakeholder engagement.
- Commercial negotiation and communication skills.
- Customer relationship management and account planning.
- Organised, analytical and detail-oriented.
- Ability to influence and coordinate cross-functional teams.
- Problem solving and conflict resolution.
- Customer-centric and commercially aware.
- Self-motivated, proactive and accountable.
Specific Role Responsibilities:
- Manage and develop a portfolio of strategic customer accounts.
- Producing proposals and reports.
- Exerting influence to develop revenue and scope of services and associated adoption within customers.
- Identifying expansion opportunities, service improvements and additional value within existing customer accounts.
- Identifying and developing new business opportunities within the marketplace, including sector opportunities and collaboration/partnering opportunities.
- Chairing/planning technical workshop meetings and engagement.
- Effective planning and reviewing of significant projects and management of change initiatives.
- Remaining positive and taking difficult decisions in order to succeed in complex or stressful situations.
- Resolves conflict and encourages co-operation within and across teams and groups.
- Developing and managing relationships across customers with responsibility for planning engagement and communications across respective teams.
- Liaising with internal resource and third-party resource managing communications and coordinating efforts in support of successful bids and client development strategies.
- Develop and manage long-term customer success and account growth plans, including retention, service adoption and commercial development initiatives.
Locations
Account Manager - UCaaS / CCaaS - Remote in Guildford, Surrey employer: Mayflower Recruitment Ltd
Join a leading company that prioritises employee growth and fosters a collaborative work culture, where your expertise in UCaaS and CCaaS will be valued. With a focus on strategic account management, you will have the opportunity to develop meaningful relationships with clients while enjoying the flexibility of remote work. Our commitment to customer satisfaction and continuous improvement ensures that you will thrive in an environment that encourages innovation and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - UCaaS / CCaaS - Remote in Guildford, Surrey
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager - UCaaS / CCaaS - Remote at Mayflower Recruitment Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mayflower Recruitment Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager - UCaaS / CCaaS - Remote. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager - UCaaS / CCaaS - Remote in Guildford, Surrey
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mayflower Recruitment Ltd:When writing your cover letter, make sure to tailor your message specifically for Mayflower Recruitment Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mayflower Recruitment Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mayflower Recruitment Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mayflower Recruitment Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mayflower Recruitment Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
