Data Centre Engineers - Corsham, North London, Farnborough (Farnborough)

We are looking for Data Centre Operations Technicians (Farnborough or Corsham) for a growing company.

Key responsibilities for this job:

• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware (Servers, Switches, Firewalls, Storage Arrays etc).
• Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring.
• Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
• Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test.
• Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres.
• Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.
• Drive operational excellence and continuous improvement within the Data Centre by working closely with the Data Centre Specialists and Managers to establish a library of supporting procedure documentation.
• Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.
• Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s.
• Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts.
• Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained.

Knowledge and experience required:

• Ideally 3+ Years working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment.
• Experience working within a Hyper-Scale Cloud Data Centre (Desirable).
• Proficient in Server, Storage & Network deployment and ongoing break fix support.
• Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc.
• Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte).
• Experience with Structured Cabling deployments of Copper & Fibre – Including design and deployment - looming, testing and terminating principles (Desirable).
• Demonstrable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs.
• Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
• Well organized and self-motivated with the ability to work alone and as part of a team.
• Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software.
• Excellent written and verbal communication skills with proficiency with Microsoft office applications.
• Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
• Passionate, engaged and enthusiastic in delivering a world class service in everything you do.
• Willingness to participate in 24/7 on call Rota to support out of hours incidents.
• Full UK Driving License and personal car is a must for this position.
• Some travel will be made by flight or train and covered by company expenses.