At a Glance
- Tasks: Manage strategic customer relationships and drive account growth in a remote setting.
- Company: Join a leading company in the UCaaS/CCaaS industry with a focus on innovation.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities for career advancement and collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for a Senior Account Manager with strong UCaaS / CCaaS experience for a leading company. Manage and develop strategic customer relationships across customer base and selective new client acquisition. Responsible for protecting and growing recurring revenue, improving customer outcomes and identifying opportunities to expand services through long-term account development and trusted advisory engagement. Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth.
Core Responsibilities:
- To always maintain a high level of customer service and business integrity.
- To always be presentable both in appearance and manner.
- To promote the business and look for additional sales opportunities.
- Constant and ongoing awareness of industry products, technology and direction.
Skills/Knowledge:
- Strategic account management.
- Executive stakeholder engagement.
- Commercial negotiation and communication skills.
- Customer relationship management and account planning.
- Organised, analytical and detail-oriented.
- Ability to influence and coordinate cross-functional teams.
- Problem solving and conflict resolution.
- Customer-centric and commercially aware.
- Self-motivated, proactive and accountable.
Specific Role Responsibilities:
- Manage and develop a portfolio of strategic customer accounts.
- Producing proposals and reports.
- Exerting influence to develop revenue and scope of services and associated adoption within customers.
- Identifying expansion opportunities, service improvements and additional value within existing customer accounts.
- Identifying and developing new business opportunities within the marketplace, including sector opportunities and collaboration/partnering opportunities.
- Chairing/planning technical workshop meetings and engagement.
- Effective planning and reviewing of significant projects and management of change initiatives.
- Remaining positive and taking difficult decisions in order to succeed in complex or stressful situations.
- Resolves conflict and encourages co-operation within and across teams and groups.
- Developing and managing relationships across customers with responsibility for planning engagement and communications across respective teams.
- Liaising with internal resource and third-party resource managing communications and coordinating efforts in support of successful bids and client development strategies.
- Develop and manage long-term customer success and account growth plans, including retention, service adoption and commercial development initiatives.
Account Manager - UCaaS / CCaaS - Remote in City of London employer: Mayflower Recruitment Ltd
Join a leading company that prioritises employee growth and fosters a collaborative work culture, where your expertise in UCaaS and CCaaS will be valued. With a focus on strategic account management, you will have the opportunity to develop meaningful relationships with clients while enjoying the flexibility of remote work. Our commitment to customer satisfaction and continuous improvement ensures that you will thrive in an environment that encourages innovation and professional development.
