We are looking for a Senior Account Manager with strong UCaaS / CCaaS experience for a leading company. Manage and develop strategic customer relationships across customer base & selective new client acquisition. Responsible for protecting and growing recurring revenue, improving customer outcomes and identifying opportunities to expand services through long-term account development and trusted advisory engagement. Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth Core Responsibilities : To always maintain a high level of customer service and business integrity. To always be presentable both in appearance and manner. To promote the business and look for additional sales opportunities Constant and ongoing awareness of industry products, technology and direction. Skills/Knowledge: Strategic account management Executive stakeholder engagement Commercial negotiation and communication skills Customer relationship management and account planning Organised, analytical and detail-oriented Ability to influence and coordinate cross-functional teams Problem solving and conflict resolution Customer-centric and commercially aware Self-motivated, proactive and accountable Specific Role Responsibilities : Manage and develop a portfolio of strategic customer accounts. Producing proposals and reports Exerting influence to develop revenue and scope of services and associated adoption within customers. Identifying expansion opportunities, service improvements and additional value within existing customer accounts Identifying and developing new business opportunities within the marketplace, including sector opportunities and collaboration / partnering opportunities. Chairing / planning technical workshop meetings and engagement. Effective planning and reviewing of significant projects and management of change initiatives Remaining positive and taking difficult decisions in order to succeed in complex or stressful situations Resolves conflict and encourages co-operation within and across teams and groups Developing and managing relationships across customers with responsibility for planning engagement and communications across respective teams. Liaising with internal resource and third-party resource managing communications and coordinating efforts in support of successful bids and client development strategies. Develop and manage long-term customer success and account growth plans, including retention, service adoption and commercial development initiatives. Mayflower is acting as an Employment Agency in relation to this vacancy.
Locations
City of LondonLondon
