We are looking for a Senior Account Manager with strong UCaaS / CCaaS experience for a leading company. Manage and develop strategic customer relationships across customer base & selective new client acquisition. Responsible for protecting and growing recurring revenue, improving customer outcomes and identifying opportunities to expand services through long-term account development and trusted advisory engagement. Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth To always maintain a high level of customer service and business integrity. To promote the business and look for additional sales opportunities Strategic account management Executive stakeholder engagement Commercial negotiation and communication skills Customer relationship management and account planning Manage and develop a portfolio of strategic customer accounts. Exerting influence to develop revenue and scope of services and associated adoption within customers. Identifying expansion opportunities, service improvements and additional value within existing customer accounts Chairing / planning technical workshop meetings and engagement. Effective planning and reviewing of significant projects and management of change initiatives Developing and managing relationships across customers with responsibility for planning engagement and communications across respective teams. Liaising with internal resource and third-party resource managing communications and coordinating efforts in support of successful bids and client development strategies. Develop and manage long-term customer success and account growth plans, including retention, service adoption and commercial development initiatives.
