Mayflex is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (46,000 people, and group sales of 32.5 billion euros) in B-to-B distribution of electrical products, solutions and related services.
If you are looking for a company that has a long-term vision and cares about its people and the planet, then you are looking for Sonepar which spans 44 countries and is constantly striving to create stimulating opportunities for the future.
Mayflex and Sonepar both believe passionately in the idea of sharing success. That is why we want you to join and contribute to a team that is constantly striving to be La Référence.
🌟 Why join us?
You’ll be joining a busy and collaborative team based in our friendly Birmingham Head Office. We believe in creating a positive work culture, so you can look forward to team lunches and volunteer opportunities that bring us together beyond the day-to-day.
The position on offer is for a technical support administrator within the copper, fibre and security product industry. The Technical Support Administrator will be required to provide first class administrative support to Mayflex internal staff, external clients and the Technical Support Team, be able to answer queries and create incidents that are accurate and free from omissions. The Technical Support Administrator will be required to work to deadlines and process incidents from start to closure while adhering to the Technical Support Departments Service Level Agreements.
🛠️ What You’ll Be Doing
- Create incidents and follow through to completion.
- Process returns and replacements to clients.
- Raising required internal paperwork for returns and replacements.
- Raising required customs paperwork.
- Management of the Fluke and AEM Hire Service.
- Handling AEM Calibrations.
- Experience in customer services essential.
- Excellent telephone and email etiquette.
- Adhere to company and department SLA’s.
- Maintaining our technical FAQ’s.
- Creation of SOP (standard operating procedures) as and when required.
- Maintaining our warranties portal.
- Willingness to learn and upskill to provide technical support for Mayflex products.
💡 What You Need to Bring to Mayflex
Success in this role relies on managing the return of suspected faulty products, issuing replacement products to clients and all the required system paperwork involved. An up-beat, positive attitude coupled with an understanding of customer needs and best practice customer service techniques are also key to successful performance. It is critical that all issues are actioned in a timely and efficient manner.
- Provide infrastructure product support
- IP related security product support experience.
- Provide networking and wireless product support.
🎁 What Mayflex Can Offer You
- Hybrid working model, spending more time together than apart
- 25 days holiday a year with the ability to flex up to 5 days
- The option of a healthcare cash plan and group life assurance
- Auto-enrolment in our pension scheme 5% employer contributions
- Paid time off for our Volunteering scheme
- Employee Discounts Portal
- Access to a 24/7 Employee Assistance Programme
- Payroll Giving options with Company Contributions
- Cycle to work Scheme
- Wellbeing support including App and Hub
- Enhanced Maternity/Paternity Leave
- Long Service Awards and value-based awards
- Recruitment referral bonuses
- Gym membership discounts
- Regular appraisals and development plan
- Continuous online and instructor led training & development.
- Sonepar Share Scheme
- Opportunities to grow your career with us
🤝Our Promise
Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves.
- We use Blind CVs as part of our recruitment process.
- We’re GEISS accredited.
- We’re a registered Member of Inclusive Employers.
- We have internal focus groups on Mental Health, Menopause, D&I and more.
- We're proud to publish our diversity aims and figures so everyone can see our great work!
We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.
Are you ready to make a difference?
