At a Glance
- Tasks: Provide top-notch technical support and administrative assistance to our team and clients.
- Company: Join Mayflex, part of Sonepar, a global leader in electrical product distribution.
- Benefits: Enjoy hybrid working, 25 days holiday, healthcare options, and employee discounts.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a collaborative team making a real impact in the tech industry.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 22050 - 26950 £ per year.
Mayflex is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership ( 46,000 people, and group sales of 32.5 billion euros ) in B-to-B distribution of electrical products, solutions and related services.
If you are looking for a company that has a long-term vision and cares about its people and the planet, then you are looking for Sonepar which spans 44 countries and is constantly striving to create stimulating opportunities for the future.
Mayflex and Sonepar both believe passionately in the idea of sharing success.
That is why we want you to join and contribute to a team that is constantly striving to be La Référence.
You’ll be joining a busy and collaborative team based in our friendly Birmingham Head Office.
We believe in creating a positive work culture, so you can look forward to team lunches and volunteer opportunities that bring us together beyond the day-to-day.
The position on offer is for a technical support administrator within the copper, fibre and security product industry.
The Technical Support Administrator will be required to provide first class administrative support to Mayflex internal staff, external clients and the Technical Support Team, be able to answer queries and create incidents that are accurate and free from omissions.
The Technical Support Administrator will be required to work to deadlines and process incidents from start to closure while adhering to the Technical Support Departments Service Level Agreements.
- Create incidents and follow through to completion.
- Process returns and replacements to clients.
- Raising required internal paperwork for returns and replacements.
- Raising required customs paperwork.
- Management of the Fluke and AEM Hire Service.
- Handling AEM Calibrations.
- Experience in customer services essential.
- Adhere to company and department SLA’s.
- Maintaining our technical FAQ’s.
- Creation of SOP (standard operating procedures) as and when required.
- Maintaining our warranties portal.
- Willingness to learn and upskill to provide technical support for Mayflex products.
- What You Need to Bring to Mayflex
Success in this role relies on managing the return of suspected faulty products, issuing replacement products to clients and all the required system paperwork involved.
An up-beat, positive attitude coupled with an understanding of customer needs and best practice customer service techniques are also key to successful performance.
It is critical that all issues are actioned in a timely and efficient manner.
- Provide infrastructure product support
- IP related security product support experience.
- Provide networking and wireless product support.
- What Mayflex Can Offer You
- Hybrid working model, spending more time together than apart
- 25 days holiday a yearwith the ability to flex up to 5 days
- The option of a healthcare cash plan and group life assurance
- Auto-enrolment in our pension scheme5% employer contributions
- Paid time off for our Volunteering scheme
- Employee Discounts Portal
- Access to a 24/7 Employee Assistance Programme
- Payroll Giving optionswith Company Contributions
- Cycle to work Scheme
- Wellbeing support including App and Hub
- Enhanced Maternity/Paternity Leave
- Long Service Awards and value-based awards
- Recruitment referral bonuses
- Regular appraisals and development plan
- Continuous online and instructor led training & development.
- Opportunities to grow your career with us
Mayflex are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves.
- We use Blind CVs as part of our recruitment process.
- We’re a registered Member of Inclusive Employers.
- We have internal focus groups on Mental Health, Menopause, D&I and more.
- We're proud to publish our diversity aims and figures so everyone can see our great work!
We aim for an inclusive work environment where everyone can reach their full potential.
If you require any adjustments to our recruitment process, please let us know as part of your application.
Are you ready to make a difference?
- Competitive
- Hours
- 37.5
- #J-18808-Ljbffr
Technical Support Administrator in Birmingham employer: Mayflex UK Ltd
Mayflex, as part of the Sonepar group, offers a dynamic work environment where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while working with cutting-edge security solutions. Located in a vibrant area, the company promotes a supportive culture that values teamwork and encourages employees to achieve their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Administrator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mayflex UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mayflex UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mayflex UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Mayflex UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mayflex UK Ltd!
How to prepare for a job interview at Mayflex UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
