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- Tasks: Ensure smooth transition of new services into live operation with a focus on compliance and effectiveness.
- Company: Join a leading organisation committed to operational excellence and service quality.
- Benefits: Competitive salary, professional development, and the chance to work in a dynamic environment.
- Why this job: Be the key link between project delivery and live service, making a real impact.
- Qualifications: Active SC clearance, strong ITIL knowledge, and experience in service management.
- Other info: Opportunity to work in a Microsoft-centric environment with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Service Transition Manager is responsible for ensuring that new and changed services are transitioned into live operation in a controlled, compliant, and effective manner. Operating within an ITIL-aligned environment, the role acts as the bridge between Project Delivery and Live Service, ensuring that services handed over from Project Managers meet required operational, security, and service management standards and are fit for purpose for both internal users and external customers. The role ensures that services are supportable, resilient, secure, and aligned to agreed service levels from day one.
Key Requirements:
- Strong experience as a Service Transition Manager or similar service management role
- Solid practical knowledge of ITIL (v3 or v4) and service lifecycle management
- Experience transitioning services from project delivery into live operation
- Experience working in Microsoft-centric environments
- Strong understanding of operational support models and service assurance
- Proven stakeholder management and communication skills
Behaviours & Attributes:
- Detail-focused with a strong sense of operational accountability
- Confident challenging delivery teams to protect live service quality
- Pragmatic and outcome-driven, balancing governance with delivery pace
- Comfortable operating across technical and non-technical audiences
SC CLEARED - Service Transition Manager in Exeter employer: Mayfleet Recruitment Limited
Contact Detail:
Mayfleet Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC CLEARED - Service Transition Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who are already in service management roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL principles and service transition processes. We recommend practising common interview questions related to service management to showcase your expertise and confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Transition Manager role. We make it easy for you to showcase your skills and experience directly to hiring managers!
We think you need these skills to ace SC CLEARED - Service Transition Manager in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Transition Manager or in similar roles. We want to see how your skills align with the job description, especially your knowledge of ITIL and service lifecycle management.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to transition services effectively. We love seeing quantifiable results that show how you’ve made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight key information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mayfleet Recruitment Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially v3 and v4. Be ready to discuss how you've applied ITIL principles in your previous roles, particularly in service transition. This will show that you understand the framework and can effectively manage the lifecycle of services.
✨Demonstrate Your Transition Experience
Prepare specific examples of how you've successfully transitioned services from project delivery into live operation. Highlight any challenges you faced and how you overcame them. This will help illustrate your practical experience and problem-solving skills.
✨Showcase Your Stakeholder Management Skills
Think of instances where you've had to manage different stakeholders, both technical and non-technical. Be ready to explain how you communicated effectively with them and ensured their needs were met while maintaining service quality.
✨Be Detail-Focused and Outcome-Driven
During the interview, convey your attention to detail and operational accountability. Share examples that demonstrate your ability to balance governance with delivery pace, ensuring that services are not only compliant but also fit for purpose from day one.