A Government organisation is for a Senior Service Designer to join the that team looks after the framework that sets out the skills digital and data professionals need across government. The team are currently doing a Discovery to redesign the whole service around it. That covers skills, learning, career development, resourcing, workforce planning and reward.
The service is for:
Digital and data professionals in central and local government
capability leads
HR teams who support these professionals
Day to day duties:
Lead the service design for the GDD profession capability website
Work on your own and lead design across the team
Look at the big picture and also the detail of each journey
Use research, data and evidence to understand what users need
Map how the service works now and how it should work in future, online and offline
Create journey maps, service blueprints and concepts to help the team make decisions
Plan and run workshops and co-design sessions
Work closely with user researchers, content designers and product managers
Explain design ideas clearly to different audiences
Work with senior stakeholders, and challenge assumptions where needed
Follow the GDS Service Manual and Service Standard
Make sure the service is accessible and works for everyone
Share your work openly with the team and stakeholders
Key skills:
Experience leading service design on complex services and leading the design in a multidisciplinary team with little support
Previously worked at both strategy level and detailed journey level
Experience mapping complex end-to-end services and user journeys
Ability to use research and data to make design decisions
Experience creating service blueprints, journey maps and concepts
Good knowledge of the GDS Service Manual and Service Standard
Experience running workshops and co-design sessions
Experience working in agile teams
Ability to explain complex ideas to technical and non-technical people
Strong skills in managing and influencing senior stakeholders
A good understanding of accessible and inclusive design
This is an excellent opportunity to work across across governmen...
Contact Details:
MAYFLEET RECRUITMENT LIMITED Careers Recruitment Team
