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- Tasks: Provide a warm welcome and efficient service to patients and visitors.
- Company: Join a friendly practice dedicated to patient care.
- Benefits: Competitive pay, supportive team environment, and flexible hours.
- Why this job: Be the first point of contact and make a difference in patient experiences.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Part-time role with opportunities for growth and development.
We are looking for a receptionist/administrator to join our friendly team.
The hours of work are 35 hours-
Monday
Tuesday
Wednesday
Friday
JOB DESCRIPTION:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Receive and initiate calls promptly and efficiently, identifying the caller\’s requirements. Transferring calls as appropriate while at all times projecting the organisation\’s image in a courteous, efficient and helpful manner
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are assigned to the appropriate pathways following the call handling system
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Enter patient information on to the computer as required i.e. new telephone numbers, address changes etc
- Assess and control the flow of patients around the building
- Input data into the practice medical system and to print off documents as and when requested
- Give test results as agreed with clinicians and within limitations of role
- Handling and forwarding of specimens
- Liaise with interpreters as necessary
- Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same
- Ensure that the reception area and the waiting rooms are kept tidy/clean and presents a professional and welcoming area for patients/visitors
- Attend regular monthly reception team meetings
- Attend monthly PLT sessions as necessary
- Participate in regular supervision sessions
- Present a professional image to the public by appropriate attitude and appearance
- Undertake any other additional duties appropriate to the post as requested by the Reception and Prescriptions Manager, Practice Management Team or the Partners.
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Job Types: Part-time, Permanent
Pay: £12.21 per hour
Work Location: In person
Receptionist/Administrator employer: Mayfield Surgery
Contact Detail:
Mayfield Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Brush up on your communication skills and be ready to showcase how you can handle calls and enquiries like a pro. We want to see that you can project a friendly and professional image right from the get-go!
✨Tip Number 2
Practice makes perfect! Try role-playing common scenarios you might face as a receptionist. This will help you think on your feet and show us that you can manage urgent situations with ease. Plus, it’ll boost your confidence when you’re in the hot seat during interviews.
✨Tip Number 3
Don’t forget to highlight your tech skills! Familiarise yourself with common medical systems and data entry processes. We love candidates who can hit the ground running, so showing us that you’re comfortable with technology will definitely give you an edge.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for team players who are excited about joining our friendly practice, so don’t hold back – let your personality shine through!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application specifically for the receptionist/administrator role. Highlight relevant experience and skills that match the job description, like your ability to handle calls efficiently or manage patient information.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially in a role that involves dealing with enquiries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mayfield Surgery
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like handling enquiries and managing appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
As a receptionist/administrator, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable explaining procedures and handling calls.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and keep things organised. Think of examples from your past experiences where you successfully handled multiple tasks or prioritised effectively, as this will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress professionally to reflect the welcoming image they want to project. A neat appearance will show that you take the role seriously and are ready to represent their practice positively.