GP Practice receptionist - fixed term contract (6 months) in London

The role is for a rotational shift team member working either, 7.30am-3.30pm or 10.30am-6.30pm, Monday to Friday. Saturday morning surgery can be covered, paid at overtime rates. Once a month there will be a Wednesday shift to work 12pm-8pm.

Overall Objective: We are looking for a courteous, efficient, and effective Receptionist to join our medical practice team. Reporting to the Practice Manager, the Receptionist will provide general assistance to the Practice team, while projecting a positive and friendly image to patients and visitors in person, via telephone, and email.

Main duties of the job: The Receptionist plays a key role in the efficient and safe running of the GP practice, providing high-quality administrative and patient-facing support while following practice policies and procedures. Responsibilities include managing medical records, arranging off-site storage of notes, filing and scanning correspondence, handling post, emails, photocopying, and processing form requests. The Receptionist will welcome and assist patients in person and by telephone, issue repeat prescriptions with appropriate checks, and provide cover across all reception areas as required. The role involves managing appointment and home visit requests using the practice's total triage system, registering new patients, updating patient details, and processing repeat prescriptions in line with practice guidelines. A working knowledge of the practice computer systems and telephony is essential.

Additional duties include: maintaining building security, restocking rooms, chaperoning patients when required, and supporting clinicians and managers with reasonable tasks. The post-holder must maintain strict confidentiality, comply with data protection requirements, and promote health, safety, infection control, equality, and diversity. They are expected to communicate effectively with patients, carers, and colleagues, recognise alternative communication needs, and contribute to service quality through reflection, risk reporting, audits, and continuous improvement.

About us: Mayfield surgery is based in the heart of the Roehampton community and has a friendly and supportive practice team. We are an enthusiastic and forward-thinking team of health care professionals and administrative colleagues, committed to multi-disciplinary team working and offering patient-centred high-quality care. We use a 'Total triage' or 'Modern general practice' pathway which ensures that all patient medical requests are reviewed by a clinician prior to appointments being offered. This means that we can ensure the patients are seen by the appropriate service. The Practice uses Accurx and Docman for workflow management. We also outsource medical report requests.

Practice information: GP Training Practice, PMS Practice, Practice list size 6,800, 3 Partners, 3 Salaried GPs, 1 Advance Nurse Practitioner, 1 Practice Nurse, 1 Nurse Associate, 1 Mental Health Liaison worker, and 1 Drug and alcohol counsellor. ARRS roles including Pharmacists, Social Prescriber, first contact physiotherapist, and Health and Wellbeing Coach. GP led long-term condition clinics. High QOF achievement, CQC rating of good across all areas. Strong links with PRIME PCN, Wandsworth GP federation, and Wandsworth ICB team.

Job responsibilities:

• Administration: The Receptionist will have a thorough knowledge of all Practice procedures and work in accordance with written protocols. They will arrange sending off and delivery of notes via an offsite storage company, file and scan post in medical records, handle email, and photocopy requests, and process form requests.
• Reception: The Receptionist will receive and assist patients, consulting with members of the Practice team and other healthcare professionals within the practice environment. They will hand completed repeat prescriptions to patients and check names and addresses, and be able to cover all reception positions as necessary.
• Appointments: The Receptionist will process appointment requests from patients by telephone and in person and deal with home visit requests using our Total triage booking platform.
• Computer: The Receptionist will be responsible for the registration of new patients through computer data entry and medical records. They will also process patients' change of address through computer data and medical records while having knowledge of the Practice area. Additionally, they will process repeat prescription requests in accordance with Practice guidelines.
• Telephone: The Receptionist will have a working knowledge of the telephony system.
• Other tasks: The Receptionist will restock rooms, ensure building security at all times by having thorough knowledge of doors, windows, and alarm. They will make coffee for doctors and perform other tasks allocated by the Partners or Practice Manager. They may also chaperone patients during appointments.
• Confidentiality: The Receptionist will have access to confidential information relating to patients and their carers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Health & Safety: The Receptionist will assist in promoting and maintaining their own and others' health, safety, and security as defined in the Practice Health & Safety Policy, the Practice Health & Safety Manual, and the Practice Infection Control policy and published procedures.
• Equality and Diversity: The Receptionist will support the equality, diversity, and rights of patients, carers, and colleagues. They will act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Personal/Professional Development: The Receptionist will participate in any training program implemented by the Practice as part of this employment.
• Quality: As the post-holder, you will play a crucial role in maintaining the quality of the practice.
• Communication: Effective communication is essential for the success of the team.
• Contribution to the Implementation of Services: As the post-holder, you will have a vital role in implementing the practice's policies, standards, and guidance.

Person Specification: Excellent interpersonal and communication skills. Strong organisational and time management skills. Ability to multitask and work in a fast-paced environment. Knowledge of medical terminology and electronic medical record systems. Previous experience working in a medical practice or healthcare setting is desirable but not essential. Good understanding of EMIS Web is desirable.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.