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- Tasks: Oversee daily admin functions and support the practice team for smooth operations.
- Company: Join a friendly, forward-thinking GP practice in Roehampton.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience in non-clinical operations and confident with EMIS and Docman.
- Other info: Great opportunity for career growth in a dynamic healthcare setting.
The predicted salary is between 14 - 15 £ per hour.
To support the smooth running of the GP practice by overseeing day-to-day administrative functions. This includes coordinating office workflows, supporting the reception and admin teams, managing rotas, maintaining records processes, and ensuring the practice remains well-organised and well-resourced. The post-holder also provides routine administrative support to the Practice Manager and helps ensure staff have what they need to work efficiently.
Main duties of the job
- Management & Governance
- Coordinate daily admin, reception and secretarial workflows.
- Maintain and update the admin rota; support with daily adjustments.
- Ensure office supplies, clinical stationery and day-to-day resources are maintained.
- Information Management & Records
- Oversee accurate processes with appropriate checks and exception reporting for registrations/deductions/GP2GP.
- Oversee onsite records control, retrievals/returns, and any digitisation projects. Maintain auditable logs and cost tracking for Lloyd George/notes (in/out).
- Monitor backlogs and turnaround via dashboards for unmatched lab reports & Docman flow; ensure pathlinks/111 documents are routed, actioned and filed within agreed timeframes.
- Complete PAI (Personally administered items) monthly admin tasks.
- Meetings, Communication & Stakeholders
- Prepare agendas, take notes and circulate actions for non-clinical meetings.
- Support with administrative elements of complaints (logging, drafting, forwarding).
- Digital, IG & IT Enablement
- Help staff with simple EMIS/Accurx/Docman issues and escalate others appropriately.
- Support with new starter access requests and leaver deprovisioning.
- Support Practice manager with Clinical and admin rotas.
- Other Duties
- Maintain adequate office and clinical consumables via delegated staff and ordering controls.
- Attend mandatory/statutory training and relevant CPD.
- Undertake other reasonable duties within scope of the role as directed by the Practice Manager.
Person Specification
- Experience in leading/overseeing nonclinical operations in primary care or similar healthcare setting.
- Confident user of EMIS, Docman and Accurx, with ability to support colleagues with routine tasks.
- Working knowledge of CQC, IG/GDPR and business continuity principles.
- Excellent communication, organisation and stakeholder skills.
- Experience in coordinating patient call and recall processes.
Working Hours: Flexible but must work Fridays as part of the 20 hours per week.
Job Type: Part-time
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience: £14 - £15 per hour (20 hours per week)
GP - Office & Workflow Supervisor - Mayfield Surgery (Roehampton) employer: Mayfield Surgery
Contact Detail:
Mayfield Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP - Office & Workflow Supervisor - Mayfield Surgery (Roehampton)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know someone at Mayfield Surgery. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the practice's values and recent achievements. Knowing their approach to patient care and how they use tools like EMIS and Docman will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in managing workflows and supporting admin teams. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our enthusiastic team at Mayfield Surgery.
We think you need these skills to ace GP - Office & Workflow Supervisor - Mayfield Surgery (Roehampton)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the GP - Office & Workflow Supervisor role. Highlight your experience in managing administrative functions and coordinating workflows, as these are key aspects of the job.
Showcase Relevant Skills: We want to see your skills in action! Mention your proficiency with EMIS, Docman, and Accurx, as well as your understanding of CQC and GDPR. This will show us that you're ready to hit the ground running.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out. We appreciate clarity and organisation, just like we do in our practice!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mayfield Surgery
✨Know Your Stuff
Familiarise yourself with the specific duties of the GP - Office & Workflow Supervisor role. Understand how coordinating office workflows and managing rotas contributes to the smooth running of the practice. This will show your potential employer that you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in non-clinical operations, especially in primary care settings. Highlight any relevant skills with EMIS, Docman, and Accurx, as well as your understanding of CQC and GDPR principles. Real-life examples will make your answers more impactful.
✨Ask Smart Questions
Prepare thoughtful questions about the practice's workflow management and team dynamics. Inquire about their approach to patient call and recall processes or how they handle administrative challenges. This demonstrates your proactive mindset and genuine interest in the role.
✨Be Personable
Since this role involves communication with various stakeholders, it’s essential to showcase your interpersonal skills. Be friendly and approachable during the interview, and don’t hesitate to share your enthusiasm for working in a supportive team environment like Mayfield Surgery.
